Office of the Ombudspersons
The Office of the Ombudspersons provides independent reviews of complaints regarding the Division of Juvenile Justice (DJJ).
The Ombudspersons work under the direct authority of the Director of the DJJ.
The Ombudspersons serve as impartial fact finders, negotiate resolutions to problems, review policies and procedures for compliance, recommend changes, offer information and referrals, advocate for equity and fairness in the treatment of wards, families, and staff, and mediate disputes.
All matters handled by the Ombudspersons are confidential.
The Office typically receives complaints from wards, parolees, families, staff, legislators, and concerned citizens.
Types of complaints typically reviewed:
- Visitation
- Property
- Due Process
- Disciplinary Decision Making Process
- Appeals and Grievance Procedures
- Conditions of Confinement
- Medical and Dental Care
- Mental Health Care
- Educational Services
- Programming Services
- Non-compliance to Policies and Procedures
- Parole Issues
- Staff Complaints, Concerns and Recommendations