Division of Juvenile Justice Ombudsman Services

Welcome to the DJJ Ombudsman Services page

The Office of the Ombudsman, Division of Juvenile Justice (DJJ), receives inquiries from youth, parolees, families, staff, and outside stakeholders. The Ombudsman serves as an objective fact finder, discusses solutions to problems, reviews policy and procedures, and offers information and suggestions for the fair treatment of youth, parolees, families, and staff.

The Ombudsman works towards maintaining safe and proper living conditions for the youths by routinely visiting and touring DJJ facilities with Superintendents and other Executive Staff members. The Ombudsman gives support to all DJJ facilities to assist with facility and operational issues.

Before contacting the Ombudsman be sure that you have done everything possible to try to settle your issue—such as using the grievance process, the appeal process, etc.—and supply the Ombudsman with information about the results of your attempts to address your concerns.

When contacting the Ombudsman’s Office, please provide the following information:

• Your Name
• Your Phone Number
• Your Relationship to the Youth
• Name of the Youth
• DJJ Number of the Youth
• Location of the Youth
• Brief Description of the Youth

Provide a brief overview of the results of efforts made by you and the youth to resolve the issue.

The Ombudsman-Rosalinda.Rosalez@cdcr.ca.gov can be reached by calling (916) 323-2994 or writing to:

California Department of Corrections and Rehabilitation
Office of the Ombudsman
1515 S Street, Room 124 South
Sacramento, CA  95811

Under state law, youth referred to the DJJ enjoy certain rights.  On this page please find a link for the Youth Bill of Rights. Family members and advocates for DJJ youths and parolees are encouraged to download this document and keep it handy.