Office of the Ombudsman Health Care Assistance

How can the Office of the Ombudsman help me with Medical Issues?

The Office of the Ombudsman does not have jurisdiction over healthcare issues. You must contact the institutions Medical Department or the Inmate Health Care Inquiry Line to address your concerns.

How do I obtain an inmates medical information?

Inmates medical information is confidential and protected by various laws including the Health Insurance Portability and Accountability Act (HIPAA). Inmates may authorize you to access their medical information by completing a CDCR 7385, Authorization for Release of Information form. Without approval from the inmate you will not be provided with any information relating to his/her medical status or condition(s).

How does an inmate obtain an Authorization for Release of Information Form?

Inmates may obtain an Authorization for Release of Information Form at any health care clinic at his/her institution. View the Form

How do I contact an institutions medical department?

For a complete telephone list view the Medical Contact Information Page.

What is the Inmate Health Care Inquiry Line?

The Inmate Health Care Inquiry Line enables members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the institution or Chief Medical Officer before using the Inmate Health Care Inquiring Line. You may contact the Inmate Health Care Inquiry Line at (916) 691-1404.

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