office of the ombudsman

Office of the Ombudsman Health Care Assistance

How can the Office of the Ombudsman help me with Medical Issues?

Due to patient privacy laws the Office of the Ombudsman cannot divulge or discuss specific health treatment an inmate-patient is receiving; rather, this Office can assist concerned family members by listening to their concerns and referring them to the appropriate health care staff at an institution.

How can an inmate appeal his/her health care treatment?

If an inmate is not in agreement with the health care treatment they are receiving they may file an appeal utilizing the CDCR 602-HC, Inmate/Parolee Health Care Appeal form. These forms are available in all inmate housing units.

How does an inmate obtain services under the Americanís with Disabilities Act?

If an inmate feels he/she meets the criteria for services under the Americanís with Disabilities Act they may submit a CDCR 1824, Reasonable Accommodation Request. All 1824ís will be reviewed by the institutions Reasonable Accommodation Panel within five working days of receipt and an appropriate response will be provided to the inmate.

How do I obtain an inmates medical information?

Inmates medical information is confidential and protected by various laws including the Health Insurance Portability and Accountability Act (HIPAA). Inmates may authorize you to access their medical information by completing a CDCR 7385, Authorization for Release of Information form. Without approval from the inmate you will not be provided with any information relating to his/her medical status or condition(s).

How does an inmate obtain an Authorization for Release of Information Form?

Inmates may obtain an Authorization for Release of Information Form at any health care clinic at his/her institution. View the Form

How do I contact an institutions medical department?

For a complete telephone list view the Medical Contact Information Page.

What is the Inmate Health Care Inquiry Line?

The Inmate Health Care Inquiry Line enables members of the public, employees, and families of inmates to report concerns regarding the medical care provided to inmates by the California Department of Corrections and Rehabilitation. In most instances, concerns should be reported to the institutions Chief Medical Executive before using the Inmate Health Care Inquiry Line. You may contact the Inmate Health Care Inquiry Line at (916) 691-1404.