Receiving Calls From Inmates and Wards
The CDCR has created a location on the CDCR internet website to use as a reference guide for notices that have been issued to inmates, wards, and family/friends related to receiving collect calls from inmates and wards. This website will be updated as notices are issued.
The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues.
GTL Notices Issued August 2010 – GTL Billing Error in July 2010
GTL Notices Issued June 2010 – New Rates Effective July 1, 2010
New Inmate Rates at Prisons, Camps, CCF's, and FRCCC
New Inmate Rates at Female Family Foundations
New Ward Rates at Youth Facilities
New Ward Rates at Pine Grove Camp
Notice to Inmates
Notice to Wards
GTL Notices issued December 2009 - Ability for Inmates & Youths to call cell phones, effective 12/17/2009
GTL Notices Issued July 2009 - New Rates Effective July 1, 2009
New Inmate Rates at Prisons, Camps, CCF's, and FRCCC
New Inmate Rates at Female Family Foundations
New Ward Rates at Youth Facilities
New Ward Rates at Pine Grove Youth Camp
Notice to Inmates
Notice to Wards
GTL Notices Issued 5-2009 - Process to Receive Calls: International & Canada
GTL International Prepaid Inmate-Ward Call Rates
International-GTL Process to Receive Inmates Calls
Canada-GTL Process to Receive Inmates Calls
International-GTL Process to Receive Ward Calls
Canada-GTL Process to Receive Ward Calls
GTL Customer Service for International Countries
GTL Notices Issued 5-2008 - Reduced Rates
GTL Notice to Inmates
GTL Notice to Wards
MCI Notices Issued 7-2007 - GTL Merger
Notice to Family and Friends
Notice to Inmates
Notice to Wards
