Parole Agents at a meeting

Receiving Calls from Inmates and Wards

The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues.

Get more information about the inmate/ward phone system provided by GTL.

GTL Notices Issued December 2013

GTL International Advance Pay & CDCR

GTL Notices Issued May 2013 – New Rates Effective May 26, 2013

New Inmate Rates at Adult and Youth Institutions