Receiving Calls From Inmates and Wards
The CDCR has created a location on the CDCR internet website to use as a reference guide for notices that have been issued to inmates, wards, and family/friends related to receiving collect calls from inmates and wards. This website will be updated as notices are issued.
The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues.
Notices Issued by MCI, GTL, and CDCR
Recently Issued Notices
Past Notices
GTL SBF Notice to Inmates 11-2007
GTL SBF Notice to Wards 11-2007
GTL SBF Notice to Family-Friends 11-2007
GTL Customer Service for International Countries 11-2007
MCI Notice to Family and Friends Regarding GTL Merger(dated 07/09/2007)
MCI Notice to Inmates Regarding GTL Merger (dated 07/09/2007)
MCI Notice to Wards Regarding GTL Merger (dated 07/09/2007)
GTL International Advance Pay (Effective 07/31/2007)
GTL Western Union Flyer
CDCR Information Sheet Regarding Inmate Calls (dated 09/01/2006)
CDCR Inmate Calling and Blocking Information Sheet (dated 10/06/2005)
MCI Notice to Family and Friends Regarding Direct Bill Account (dated 10/06/2005)
MCI Notice to Family and Friends Regarding Direct Remit Account (dated 10/06/2005)