Parole Agents at a meeting

Receiving Calls from Inmates and Wards


The CDCR uses the Department of General Services (DGS) Inmate/Ward Telephone System (IWTS) Contract that provides collect-only domestic and international telephone services to the inmates and wards at CDCR facilities. All issues related to inmate and ward families and friends inquiring about unblocking a telephone number, disputing charges on a telephone bill, etc., should be directed to GTL Customer Service at 1-888-415-0377. It is the responsibility of the inmate/ward telephone vendor (GTL) to address and resolve these types of issues.


GTL Notices Issued December 2013

GTL International Advance Pay & CDCR

Older Announcements

GTL Notices Issued May 2013 – New Rates Effective May 26, 2013

New Inmate Rates at Adult and Youth Institutions

Inmate/Ward Telephone System Account Change - Effective November 26, 2012

GTL is changing its billing system from Direct Billed to AdvancePay Accounts. NOTE: An AdvancePay account must be established between November 15th and November 25th, 2012 in order to avoid an interruption in service. Click on the PDF below to learn the steps you need to take.

GTL Notices Issued August 2010 – GTL Billing Error in July 2010

Notice to Inmate Family/Friends – Female Family Foundation Programs

Notice to Youth Family/Friends – Youth Facilities

 

GTL Notices Issued June 2010 – New Rates Effective July 1, 2010

New Inmate Rates at Prisons, Camps, CCF's, and FRCCC

New Inmate Rates at Female Family Foundations

New Ward Rates at Youth Facilities

New Ward Rates at Pine Grove Camp

Notice to Inmates

Notice to Wards

 

GTL Notices issued December 2009 - Ability for Inmates & Youths to call cell phones, effective 12/17/2009

Notices to Inmate Family and Friends

Notices to Inmates

Notices to Youth Family and Friends

Notices to Youths

GTL Notices Issued July 2009 - New Rates Effective July 1, 2009

New Inmate Rates at Prisons, Camps, CCF's, and FRCCC

New Inmate Rates at Female Family Foundations

New Ward Rates at Youth Facilities

New Ward Rates at Pine Grove Youth Camp

Notice to Inmates

Notice to Wards


GTL Notices Issued 5-2009 - Process to Receive Calls: International & Canada

GTL International Prepaid Inmate-Ward Call Rates

International-GTL Process to Receive Inmates Calls

Canada-GTL Process to Receive Inmates Calls

International-GTL Process to Receive Ward Calls

Canada-GTL Process to Receive Ward Calls

GTL Customer Service for International Countries


GTL Notices Issued 5-2008 - Reduced Rates

GTL Notice to Family-Friends

CDCR Information Sheet

GTL Notice to Inmates

GTL Notice to Wards

MCI Notices Issued 7-2007 - GTL Merger

Notice to Family and Friends

Notice to Inmates

Notice to Wards


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