Job Analysis

JOB ANALYSIS: CORRECTIONAL COUNSELOR III

BACKGROUND INFORMATION

Date of Study: October 14, 2019 – October 18, 2019

Collective Bargaining Identification: S06

Job Analysis Conducted By: Joanne Selmi, Exam Analyst Office of Workforce, Planning Department of Corrections and Rehabilitation

Number of Incumbents: There are 159 incumbents in this classification per the State Controller’s Office Filled/Vacant Position Report dated August 21, 2019.

EDITED TASK LISTING

NOTE: Each position within this classification may perform some or all of these tasks.

Task Statements:

1. Oversee the work of multi-disciplinary staff in the inmate classification process to ensure appropriate housing, work, treatment programs, academic and vocational education and training are provided to commensurate with the inmate’s case factors and individual needs using the California Penal Code (PC), California Code of Regulations (CCR) Title 15 and Departmental Operations Manual (DOM), etc. on a daily basis.

2. Organize the work of multi-disciplinary staff in the inmate classification process to ensure appropriate housing, work, treatment programs, academic and vocational education and training are provided to commensurate with the inmate’s case factors and individual needs using the PC, CCR Title 15 and DOM, etc. on a daily basis.

3. Coordinate the work of multi-disciplinary professional and administrative staff in the inmate classification process to ensure appropriate housing, work, treatment programs, academic and vocational education and training are provided to commensurate with the inmate’s case factors and individual needs using the PC, CCR Title 15 and DOM, etc. on a daily basis.

4. Participate with multi-disciplinary professional and administrative staff in the inmate classification process to ensure appropriate housing, work, treatment programs, academic and vocational education and training are provided to commensurate with the inmate’s case factors and individual needs using the PC, CCR Title 15 and DOM, etc. on a daily basis.

5. Coordinate with multi-disciplinary professional and administrative staff in the management of the offender population within an institution/facility to meet departmental needs using the PC, CCR Title 15 and DOM, etc. on a daily basis.

6. Ensure staff adherence to departmental classification and treatment policies, procedures and goals for the program to facilitate efficient operation of the institution and safety of the public, staff, and inmates using the PC, CCR Title 15 and DOM, etc. on an on-going basis.

7. Ensure staff coordinates classification activities of other programs (education, vocation, and rehabilitative programs) to facilitate efficient operation and safety of the public, staff, and inmates using the PC, CCR Title 15 and DOM, etc. on an on-going basis.

8. Supervise/oversee staff to provide direction, training, and/or guidance to ensure the efficient operation of the office and adherence with all departmental and legal mandates using PC, CCR Title 15 and DOM, etc. on a daily basis.

9. Oversee the training of staff to meet institutional needs, departmental requirements, and to facilitate the professional development by using in-service training (IST) and on-the-job training (OJT), PC, CCR Title 15 and DOM, etc. as needed.

10. Evaluate staff performance to provide feedback and advocate cooperative work environment/relationships by using CCR Title 15, Individual Development Plans (IDP) and probationary reports, in accordance with laws, regulations, departmental policy, etc. on an on-going basis.

11. Recommend appropriate action to improve staff performance and encourage upward mobility by using departmental policy, laws, regulations, etc. on an on-going basis.

12. Participate in staff meetings, conference calls, IST, and Administrator of the Day (AOD) training utilizing PC, CCR Title 15 and DOM, etc. as required.

13. Communicate the classification process to departmental personnel, Citizens Advisory Committees (CAC), Inmate Advisory Council (IAC), outside agencies, and the public by providing education, recommendations, and explanations using PC, CCR Title 15 and DOM, etc. as needed.

14. Coordinate the classification process with departmental personnel and outside agencies by providing education, recommendations, and explanations using PC, CCR Title 15 and DOM, etc. on an on-going basis.

15. Coordinate the preparation of calendars for Board of Parole Hearings (BPH) to ensure compliance with due process using court orders, CCR Title 15 and DOM, etc. on an on-going basis.

16. Oversee the official recording equipment for BPH to ensure compliance with due process using court orders, CCR Title 15 and DOM, etc. on an on-going basis.

17. Represent the California Department of Corrections and Rehabilitation (CDCR) in court as an expert witness to provide facts and testimony using PC, CCR Title 15 and DOM, etc. as required.

18. Coordinate the work of CDCR with law enforcement agencies and interested public and private agencies for ongoing criminal/civil cases using PC, CCR Title 15, DOM and court orders, etc. on an on-going basis.

19. Represent CDCR in the appeals and grievance process as a Subject Matter Expert to provide information and facilitate resolution using PC, CCR Title 15 and DOM, etc. as required.

20. Evaluate programs to determine the method of implementation/effectiveness and make suggestions for improvements to the administration regarding possible modifications utilizing PC, CCR Title 15 and DOM, etc. as needed.

21. Promote professional/positive interaction with multi-disciplines involved in classification including custody, medical, mental health, education, etc. to ensure efficient operation of the department using clear expectations, IST/OJT and departmental memorandums, etc. on an on-going basis.

22. Perform peace officer duties (e.g. supervise inmates, inspect/monitor premises and search inmates for contraband) to maintain the safety/security of public, staff, inmates and the institutions/facilities utilizing PC, CCR Title 15 and DOM, etc. on an on-going basis.

23. Assist custodial staff during emergency situations or major incidents to maintain the safety/security of public, staff, inmates and the institution/facilities utilizing PC, CCR Title 15 and DOM, etc. on an on-going basis.

24. Review the classification and records processes to ensure conformity with policy using SOMS/ERMS, CCR Title 15 and DOM, etc. on an on-going basis.

25. Review endorsements to maintain the safety of the public, staff, and inmates, by appropriately housing inmates based on departmental and inmate needs utilizing PC, CCR Title 15 and DOM, etc. on a daily basis.

26. Review actions as proposed by the reception centers or the classification committee to maintain the safety of the public, staff, and inmates and comply with departmental policy utilizing the CSU/HCPOP program matrix, Title 15 and DOM, etc. on an on-going basis.

27. Analyze institutional conflicts regarding the application of policies, the adequacy/ appropriateness of documentation to ensure compliance with departmental policies and procedures when making housing/programming recommendations using DOM, CCR Title 15 and ERMS/SOMS, etc. on an on-going basis.

28. Resolve institutional conflicts regarding the application of policies, the adequacy/ appropriateness of documentation to ensure compliance with departmental policies and procedures when making housing/programming recommendations using DOM, CCR Title 15 and ERMS/SOMS, etc. on an on-going basis.

29. Communicate current policies and procedures to staff by providing information, clarification, and direction to ensure consistency/compliance utilizing PC, CCR Title 15 and DOM, etc. as needed.

30. Provide training to staff and other agencies (Department of State Hospitals [DSH], BPH, Attorney General’s Office, etc.) to ensure all interested parties are informed, training requirements are met, and new programs are implemented using IST/OJT, audit tools, professional knowledge, and effective communication skills, as needed.

31. Prepare written documents to disseminate information to the public, staff, inmate population, and/or outside agencies using knowledge of departmental policy, procedures, and resource materials, as needed.

32. Represent the department regarding institutional/departmental matters at meetings, conferences, hearings, etc., to obtain information and/or convey the interest of the department utilizing interpersonal skills, professionalism, knowledge, etc., as needed.

33. Prepare an inmate for his/her return to the community using rehabilitative programs, DOM, CCR Title 15, institutional memorandums, etc. as necessary.

34. Evaluate the status of rehabilitative programs in terms of departmental objectives and priorities to facilitate program growth in a custodial environment and promotes program success using PC, CCR Title 15 and DOM, etc. as needed.

35. Serve as Administrative Officer of the Day (AOD) representing the Warden/Director during non-business hours, weekends and holidays to manage the institution/division by monitoring operations and notifying appropriate administrative staff and other interested parties using PC, CCR Title 15 and DOM, etc. as required.

36. Participate in the development of staff by supervising daily activities and monitoring job performance for motivation to achieve maximum effectiveness using an Individual Development Plan (IDP), IST and OJT etc. on an ongoing basis.

37. Promote Equal Employment Opportunity (EEO) in employment to maintain a work environment which is free of discrimination and harassment utilizing DOM, Government Code, IST, EEO/Sexual Harassment guidelines, etc. on a daily basis.

38. Oversee staff to maintain operational needs based on fluctuating workloads, staff shortages, program changes, etc. using effective management skills/tools (e.g. communication, time management, workload tracking/monitoring, etc.) as needed.

Tasks highlighted in bold text are not currently on the SPB classification specification

EDITED KSAPC LISTING

NOTE: Each position within this classification may perform some or all of these KSAPCs.

Knowledge of:

K1. Comprehensive knowledge of prison administration to assist in providing effective management of all divisions within the organization.

K2. Comprehensive knowledge of principles and practices of personnel management and effective supervision to plan, organize and direct the work of others.

K3. Advanced knowledge of principles, practices and techniques used in the administration of the overall inmate classification system/process to provide a systematic process for the programming, housing, transfers, custody designations and assignment decisions used in the management of inmates.

K4. Comprehensive knowledge of the purposes, activities, regulations and functions of the California Department of Corrections and Rehabilitation (CDCR), Board of Parole Hearings (BPH) and other entities to coordinate and ensure compliance with CDCR, BPH and Penal Code (PC) requirements.

K5. Comprehensive knowledge of the principles of verbal and written communication to exchange and provide accurate and pertinent information with staff, inmates, and others.

K6. Advanced knowledge of correctional casework procedures to assist in providing effective management of a division within the organization and provide assistance as needed.

K7. Advanced understanding of the range of normal and abnormal inmate behavior to ensure their correct classification/housing.

K8. Advanced knowledge of the policies and procedures of custody to maintain orderly operation of the facility and the safety of staff, inmates and the public.

K9. Advanced knowledge of the supervision and discipline of inmates to ensure housing, assignments, custody, and program needs are met in compliance with departmental rules and regulations.

K10. Advanced knowledge of Security Threat Groups to ensure housing, assignments, custody, and program needs are met in compliance with departmental rules and regulations.

K11. Basic knowledge of group processes and dynamics to maintain orderly operation of a facility and the safety of staff, inmates and the public.

K12. Comprehensive knowledge of criminology and deviant behavior in evaluating mental health, medical, vocational needs and recommendations to evaluate inmate programming, housing and assignments and maintain the safety of staff, inmates and the public.

K13. Basic knowledge of training methods and documentation to plan and conduct on-the-job training (OJT) to meet the overall mission of CDCR.

K14. Basic knowledge of implementing structured, interactive and meaningful In Service Training (IST) to meet mandated training needs and the overall mission of CDCR.

K15. Comprehensive knowledge of the department’s Equal Employment Opportunity (EEO) objectives to meet EEO and Sexual Harassment objectives for maintaining a safe work environment free of discrimination and harassment.

K16. Comprehensive knowledge of a supervisor’s role in the EEO Program and Sexual Harassment Program and the processes available to ensure an environment free of discrimination and harassment.

K17. Basic knowledge of the labor-management relationship under the collective bargaining laws of respective units under supervision to ensure compliance with Memorandum of Understandings (MOU) and departmental directives.

K18. Comprehensive knowledge of all applicable court mandated cases to ensure appropriate recommendations and decisions relative to the overall inmate classification process.

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Ability to:

A1. Plan, organize, and direct the work of others to complete assignments in a timely manner.

A2. Evaluate individual case factors and make recommendations to ensure appropriate placement of inmates.

A3. Coordinate the work of employees to administrate the inmate classification process.

A4. Analyze complex issues and implement corrective action to remain in compliance with policies and procedures.

A5. Correctly implement program changes to comply with department mandates.

A6. Coordinate in-service training to ensure a knowledgeable workforce and provide opportunity for upward mobility.

A7. Effectively utilize resources to meet scheduled work requirements and minimize overtime.

A8. Estimate and budget the amount of time and approximate cost required to complete assignments.

A9. Effectively communicate (written/verbal/listening) clear instructions, directions, and interviews for the purpose of disseminating, sharing, and receiving information with staff, inmates, and other stakeholders.

A10. Provide effective leadership to gain the respect and trust of staff and inmates.

A11. Organize and prioritize work to meet deadlines, time constraints and adjust to changes in assignments.

A12. Effectively work under pressure to complete assignments within allocated timeframes.

A13. Effectively interact with staff concerning sensitive issues to exchange and/or provide information/direction.

A14. Analyze situations accurately to determine and implement effective and appropriate courses of action.

A15. Adapt to a high volume of work to accomplish assigned tasks while ensuring the effective operation of an assigned area.

A16. Work under pressure from management to ensure that inmates receive care in a timely manner.

A17. Respond effectively to emergency situations to ensure the safety of staff, inmates, community and the security of the institution.

A18. Effectively work independently to complete assigned tasks and responsibilities in a timely manner.

A19. Effectively conduct an interview with an inmate to obtain and disseminate information.

A20. Accurately interpret operational policies and procedures to ensure compliance with departmental regulations and court mandates.

A21. Adjust to changes in assignments to manage workload responsibilities.

A22. Work with a team of people from a variety of professions to accomplish common goals.

A23. Effectively motivate an inmate toward specific goals to assist him/her with reintegration back into society.

A24. Recognize and handle potentially dangerous situations to ensure the safety and security of staff, inmates and the community.

A25. Effectively promote equal opportunity in employment and maintain a work environment which is free of discrimination and harassment to meet the department’s Equal Employment Opportunity objectives.

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Personal Characteristics:

PC1. Demonstrate supervisory ability and good judgment to oversee the work of multi-disciplinary staff.

PC2. Capacity for assuming progressively greater responsibility.

PC3. Professional appearance to gain respect from staff and inmates and represent the department.

PC4. Adaptability and tact to communicate effectively with the varying levels of knowledge, personalities, individuals of diverse cultural backgrounds, etc.

PC5. Emotional maturity and stability to deal with a variety of issues and people.

PC6. Tact to fairly communicate and discipline staff and inmates.

PC7. Patience to deal with staff and inmates in a variety of situations on an ongoing basis.

PC8. Willingness to work irregular hours to complete duties and/or assignments as needed.

PC9. Willingness to report for duty at any time due to an emergency crisis.

PC10. Satisfactory record as a law-abiding citizen to meet with Correctional Peace Officer Standards and Training (CPOST).

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Physical Characteristics:

PC1. Normal or corrected to normal hearing to be in compliance with CPOST and to safely perform assigned duties.

PC2. Sound physical condition to safely perform assigned duties.

PC3. Strength, endurance, and agility to safely perform assigned duties.

KSAPCs highlighted in bold text are not currently on the SPB classification specification