Job Analysis

JOB ANALYSIS: PAROLE SERVICE ASSOCIATE

BACKGROUND INFORMATION

Date of Study: October 16, 2017 – October 20, 2017

Collective Bargaining Identification: R06

Job Analysis Conducted By: Kisha Gunter, Office of Workforce Planning, Department of Corrections and Rehabilitation

Number of Incumbents: There are 131 incumbents in this classification per the State Controller’s Office Filled/Vacant Position Report dated 09/2017.

EDITED TASK LISTING

NOTE: Each position within this classification may perform some or all of these tasks.

Task Statements:

1.  Provide liaison service between parole staff, parolees and community groups to facilitate participation in community programs utilizing risks/needs assessments, as mandated by the Legislature and Departmental policies/procedures.

2.  Provide casework services for a selected case load of clients in a program designed to assist in resolving the employment, social and community readjustment needs of parolees utilizing program referrals, on a daily basis.

3.  Assist in conducting research projects to verify compliance utilizing Departmental policies/procedures, as needed.

4.  Provide counseling, support and follow-up services for a selected case load to assist offenders in community reintegration utilizing case planning services (e.g., interviews, assessments, etc.), on a daily basis.

5.  Conduct interviews on assigned cases to establish individual needs of the offender utilizing motivational interviewing techniques, on a daily basis.

6.  Review parole conditions on assigned cases to ensure parole conditions are met utilizing Departmental policies/procedures, as needed.

7.  Participate in presentation of cases at staff meetings to share information utilizing training resources (e.g., brochures, manuals, etc.), as needed.

8.  Make presentation of cases at staff meetings to share information utilizing training resources (e.g., brochures, manuals, etc.), as needed.

9.  Assist offenders in reestablishing favorable community relationships to help reduce recidivism utilizing program referrals, on a daily basis.

10.  Participate in group counseling to ensure program accountability utilizing approved curriculum, as needed.

11.  Develop employment leads and housing resources for offenders to assist in community reintegration utilizing telecommunication devices (e.g., phone, computer, etc.), as needed.

12.  Coordinate training of other employees to promote proficiency in job duties utilizing various training aides (e.g., presentations, manuals, etc.), as needed.

13.  Review parole conditions with offender’s employer to ensure compliance with parole conditions, utilizing Departmental policies/procedures, as needed.

14.  Develop collaborative efforts with other agencies to foster successful community reintegration utilizing shared strategies/goals, as needed.

15.  Perform narcotic/alcohol testing to determine compliance with conditions of parole utilizing Departmental policies/procedures, as required.

16.  Prepare reports to verify compliance utilizing Departmental policies/procedures, as required.

17.  Answer correspondence to provide requested information utilizing verbal/written methods of communication, as needed.

18.  Identify offenders to place into appropriate programs utilizing risk/needs assessments, on a daily basis.

19.  Maintain records to ensure proper documentation utilizing physical/electronic systems, as required by Departmental policies/procedures.

20.  Determine offender recidivism risk level utilizing various assessments, as required.

21.  Maintain databases to manage offender information, utilizing personal computers, on a daily basis.

22.  Attend training to maintain job proficiency utilizing various methods (e.g., In-Service Training, On-the-Job Training, certification, etc.), as required.

23.  Schedule training for other staff members to ensure compliance with Departmental policies/procedures, utilizing written/verbal correspondence, as needed.

24.  Conduct presentations to inform staff/offenders of various resources (e.g., programs, housing, etc.), utilizing in-person interactions (e.g., town hall meeting, committees, pre-release classes, etc.), as needed.

25.  Document program completion (i.e., milestone) to initiate sentence recalculation utilizing departmental database, as mandated.

26.  Monitoring incoming correspondence to identify workload assignments utilizing verbal/written methods of communication, on a daily basis.

27.  Prepare written communication to respond to offender appeals/requests utilizing Departmental policies/procedures, as required.

28.  Effectively communicate with various stakeholders to promote a clear understanding of available resources utilizing interpersonal skills, on a daily basis.

29.  Adhere to current policies/procedures to ensure program compliance utilizing Departmental rules/regulations, as mandated.

30.  Consult with supervisor to resolve more complex issues utilizing verbal/written methods of communication, as needed.

31.  Assist in conducting reviews/audits to verify program compliance utilizing Departmental policies/procedures, as required.

32.  Analyze offender case factors (e.g., criminal history, social factors, behavior, etc.), to assist in case planning services, utilizing available resources (e.g., documentation, databases, stakeholders, etc.), on an ongoing basis.

33.  Interpret offender case factors (e.g., criminal history, social factors, behavior, etc.), to assist in case planning services, utilizing available resources (e.g., documentation, databases, stakeholders, etc.), on an ongoing basis.

34.  Collaborate with various law enforcement entities to exchange information utilizing verbal/written communication, as needed.

35.  Review offender applications for various programs to ensure accuracy and determine eligibility utilizing Departmental policies/procedures, on an ongoing basis.

36.  Operate a personal computer to perform daily tasks utilizing various departmental network programs, on an ongoing basis.

37.  Consult with staff to initiate the development of Departmental regulations utilizing necessary information (e.g., legislation, Penal Code, etc.), as required.

38.  Draft Departmental regulations to adhere to recently enacted mandates utilizing necessary information (e.g., legislation, Penal Code, etc.), as required.

39.  Prepare legislative analyses to recommend program implementation plans utilizing various resources (e.g., program data, research, budget reports, etc.), as needed.

40.  Analyze reports to verify compliance utilizing Departmental policies/procedures, as required.

41.  Prepare reports to apprise stakeholders of pertinent information utilizing compiled program data, as needed.

Tasks highlighted in bold text are not currently on the SPB classification specification

EDITED KSAPC LISTING

NOTE: Each position within this classification may perform some or all of these KSAPCs.

Knowledge of:

K1.  Basic knowledge of needs, problems, attitudes, and behavior patterns of culturally different people of the community to foster a positive working environment.

K2.  Basic knowledge of principles and techniques of vocational guidance and correctional rehabilitation to assist in successful offender reintegration.

K3.  Basic knowledge of narcotic testing to ensure program compliance.

K4.  Basic knowledge of interviewing techniques to gather pertinent information.

K5.  Basic knowledge of computer usage (e.g., email, spreadsheets, word processing, etc.), to perform job duties.

K6.  Basic knowledge of correctional awareness to maintain safety and security.

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Skill to:

S1.  Sit, walk or stand for extended periods of time to perform job duties.

S2.  Perform physical activities (e.g., climb stairs, lift items, bend, etc.) to perform job duties.

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Ability to:

A1.  Interpret and translate data to professional staff to relay pertinent program information.

A2.  Relate well to residents of culturally different communities to foster community partnerships.

A3.  Communicate effectively to establish rapport and ensure mutual understanding.

A4.  Benefit from instruction and training to increase knowledge and job proficiency.

A5.  Carry out written and oral directions to comply with Departmental policies/procedures.

A6.  Maintain records to track and evaluate program related information.

A7.  Conduct narcotic testing to ensure program compliance.

A8.  Interpret and apply rules and instructions to ensure program compliance.

A9.  Utilize computers and applications to carry out various job functions.

A10.  Operate an automobile safely to perform assigned duties.

A11.  Work independently with minimal supervision to complete job tasks.

A12.  Work with offenders in a correctional setting to perform various job duties.

A13.  Prioritize various workload assignments to ensure timely completion.

A14.  Manage an assigned workload to complete daily job duties.

A15.  Maintain confidentiality to sustain the privacy and integrity of sensitive information.

A16.  Objectively evaluate information/situations to determine the best course of action.

KSAPCs highlighted in bold text are not currently on the SPB classification specification

Personal Characteristics:

PC1.  Genuine interest in and enthusiasm for the rehabilitation of offenders to further successful reintegration.

PC2.  Willingness to earn the respect and confidence of other individuals to establish professional relationships.

PC3.  Willingness to work irregular hours to complete job assignments.

PC4.  Emotional stability to work under stressful situations.

PC5.  Neat personal appearance to represent the department in a professional manner and adhere to Departmental policies/procedures.

PC6.  Willingness to follow directions to ensure compliance with Departmental policies/procedures.

PC7.  Willingness to participate in prescribed classroom and On-The-Job Training to further knowledge and abilities.

PC8.  Emotional and psychological stability to effectively cope with disturbing (e.g., violent, obscene, criminal, etc.) information/materials.

KSAPCs highlighted in bold text are not currently on the SPB classification specification