{"id":3415,"date":"2019-06-14T16:38:31","date_gmt":"2019-06-14T16:38:31","guid":{"rendered":"http:\/\/cdcr-migration.10upmanaged.com\/careers\/?p=3415"},"modified":"2023-09-08T16:55:20","modified_gmt":"2023-09-08T23:55:20","slug":"job-analysis-supervising-program-technician-iii","status":"publish","type":"post","link":"https:\/\/www.cdcr.ca.gov\/careers\/2019\/06\/14\/job-analysis-supervising-program-technician-iii\/","title":{"rendered":"JOB ANALYSIS: SUPERVISING PROGRAM TECHNICIAN 3"},"content":{"rendered":"\n

BACKGROUND INFORMATION<\/strong> <\/h2>\n\n\n\n

Date of Study:<\/strong>\nJanuary 19, 2010 <\/p>\n\n\n\n

Collective Bargaining\nIdentification:<\/strong> S04 <\/p>\n\n\n\n

Job Analysis\nConducted By:<\/strong> Kathleen Steffens, Selection Analyst, Office of Workforce\nPlanning and Selection <\/p>\n\n\n\n

Number of Incumbents:<\/strong>\nThere are two incumbents in this classification per the State Controller\u2019s\nOffice Filled\/Vacant Position Report dated December 14, 2009. <\/p>\n\n\n\n

Names of the Subject\nMatter Expert(s) and their background: <\/strong><\/p>\n\n\n\n

Lisa Hayre, Parole\nAgent II, Division of Adult Parole Operations, Headquarters<\/strong> <\/p>\n\n\n\n

Ms. Hayre has been a Parole Agent\nII for one year; she has been employed by CDCR for a total of twenty-two years.\n<\/p>\n\n\n\n

Steven Felix, Parole\nAgent III, Division of Adult Parole Operations, Riverside<\/strong> <\/p>\n\n\n\n

Mr. Felix has been a Parole Agent\nIII for two years; Mr. Felix has been employed by CDCR for a total of\ntwenty-three years. <\/p>\n\n\n\n

Lisa Cardenas,\nSupervising Program Technician I, Division of Adult Parole Operations,\nHeadquarters<\/strong> <\/p>\n\n\n\n

Ms. Cardenas has been a Supervising\nProgram Technician for two years and ten months; she has been employed by the\nCDCR for a total of nine years. <\/p>\n\n\n\n

Tracie Jones,\nSupervising Program Technician I, Division of Adult Parole Operations,\nOakland\/Concord<\/strong> <\/p>\n\n\n\n

Ms. Jones has been a Supervising\nProgram Technician for five years and six months; she has been employed by CDCR\nfor a total of seventeen years.<\/p>\n\n\n\n

EDITED TASK LISTING<\/strong><\/h2>\n\n\n\n

NOTE: Each position within this classification may perform some or all\nof these tasks.<\/em><\/strong> <\/p>\n\n\n\n

Task Statements: <\/em><\/strong><\/h3>\n\n\n\n

1.  Responsible for ensuring 24 hour a day staff\ncoverage in Unit to provide service to law enforcement agencies, the Department\nand the public utilizing automated systems (e.g., Offender Based Information\nSystem (OBIS), Law Enforcement Automated Data System (LEADS), California Law\nEnforcement Telecommunication System (CLETS), National Crime Information Center\n(NCIC), Distributed Data Processing System (DDPS), Cal Parole, and Revocation\nScheduling and Tracking System (RSTS), Departmental Operations Manual (DOM),\nPenal Code, Title 15, knowledge, telephone, and scheduling as required. <\/p>\n\n\n\n

2.  Supervise staff to produce work utilizing\nDepartmental Operations Manual (DOM), Penal Code, Title 15 knowledge, desk\nmanuals, training classes, as required. <\/p>\n\n\n\n

3.  Monitor staff work assignments, vacations, and\nsick leave usage to ensure coverage utilizing knowledge, vacation and sick\nleave requests, documentation, and schedules as needed. <\/p>\n\n\n\n

4.  Prepare performance evaluations, counseling\nmemorandums, and progressive discipline documentation for staff utilizing\ncommunication skills, bargaining unit contracts, laws and regulations, as\nrequired. <\/p>\n\n\n\n

5.  Ensure each employee receives training\npertaining to specific laws, rules and office policies and procedures through\non-the-job training and\/or outside sources to produce trained\/knowledgeable\nstaff as needed. <\/p>\n\n\n\n

6.  Respond to the most difficult and complex\nissues (e.g., Warrants, database system failures, etc.) to ensure compliance\nwith departmental policies, State and Federal mandates utilizing knowledge,\ntelephone, office manuals, and computer systems, as needed. <\/p>\n\n\n\n

7.  Retrieve information from various database\ncomputer systems and policy memorandums to provide responses to various\nentities utilizing computer systems, Penal Code, Title 15, and DOJ as\nneeded\/requested. <\/p>\n\n\n\n

8.  Interpret and apply laws, rules, regulations,\npolicies, and terminology unique to the California Department of Corrections\nand Rehabilitation (CDCR), Department of Justice (DOJ), and the law enforcement\nfield to ensure compliance utilizing knowledge, law, rules, policies, and\nprocedures, as needed. <\/p>\n\n\n\n

9.  Function as the subject matter expert to\ndepartmental staff, and law enforcement agencies to ensure compliance and\nprovide guidance utilizing knowledge, office manuals, rules and regulations, as\nneeded. <\/p>\n\n\n\n

10.  Act as a consultant\/liaison between law enforcement\nagencies, California Department of Corrections and Rehabilitation (CDCR)\nDivisions to resolve issues regarding inmates\/parolees utilizing knowledge,\ninterpersonal skills, office manuals, laws, rules, computer systems, policies\nand procedures, as needed\/required. <\/p>\n\n\n\n

11.  Ensure the Unit meets all work commitments on\na timely basis utilizing knowledge, office manuals, computer data bases and\nsupervisory skills, as required. <\/p>\n\n\n\n

12.  Maintain the integrity of the CA Law\nEnforcement Telecommunications System (CLETS) and Offender Based Information\nSystem (OBIS) systems to be in compliance with mandated rules and regulations\nutilizing knowledge, manuals and computer data bases, as mandated. <\/p>\n\n\n\n

13.  Conduct training for staff to ensure\ncompliance with State and Federal regulations utilizing knowledge, training\nmaterials, and communication skills as required for CLETS and the National\nCrime Information Center (NCIC) by Department of Justice (DOJ), as needed. <\/p>\n\n\n\n

14.  Keep abreast of new rules and regulations\nregarding Law Enforcement Automated Data System (LEADS), Distributed Data\nProcessing System (DDPS), CLETS, CalParole, Revocation Scheduling and Tracking\nSystem (RSTS) and OBIS to inform staff and ensure compliance utilizing\nknowledge and informational meetings, as required. <\/p>\n\n\n\n

15.  Develop office procedures to implement new\nrules and regulations utilizing knowledge, manuals, written directives, and\nmeetings, as required. <\/p>\n\n\n\n

16.  Participate in the hiring process in order to\nfill identified vacant position(s) utilizing interpersonal communication skills\nand various departmental forms in accordance with departmental hiring policies\nand procedures, and SPB laws and rules as needed. <\/p>\n\n\n\n

17.  Monitor employee issues\ncontributing to a hostile work environment (e.g., inability to work with\nothers), and to maintain compliance with Equal Employment Opportunity (EEO)\npolicy, DOM, and other personnel requirements, using bargaining unit contracts,\nDOM, EEO\/sexual harassment laws and rules, and Title 15, as needed. <\/strong><\/p>\n\n\n\n

18.  Develop correspondence, justifications and\nmemorandums in order to communicate utilizing professional knowledge and\nexperience, laws, rules, regulations, and departmental policies and procedures\nas needed. <\/p>\n\n\n\n

19.  Review policies and procedures and resource\nmaterials in order to effectively train and direct staff in the performance of\ntheir duties utilizing professional knowledge and experience as directed by\nmanagement. <\/p>\n\n\n\n

20.  Establish, promote, and maintain confident and\ncooperative working relationships with all departmental staff, State agencies,\nand private organizations in order to meet the Department\u2019s goals and\nobjectives, promote communication\/participation, enhance morale and productivity\nutilizing interpersonal communication skills and professional knowledge and\nexperience on an ongoing basis. <\/p>\n\n\n\n

21.  Train employees on the use of CDCR computer\ndatabase systems (Offender Base Information Systems (OBIS), CalParole,\nCorrectional Offender Management Profiling for Alternative Sanctions (COMPASS),\nParolee Automated Cash Assistance On-line Tracking System (PACATS), Business\nInformation Systems (BIS), CDCR Intranet Inmate Locator, California Law\nEnforcement Telecommunication System (CLETS), Datamaxx for processing parole\nholds and releases, Revocation Scheduling Tracking Systems (RSTS)), to process\nassigned tasks, utilizing communication skills, knowledge, available resources,\nas required. <\/p>\n\n\n\n

22.  Address and resolve staff issues in order for the\noffice to run smoothly using effective communication skills and tact, knowledge\nof departmental policy and procedures, training, corrective action, and\nmonitoring staff as needed. <\/p>\n\n\n\n

23.  Address staff shift and coverage needs in\norder to effectively run the office using communication skills and tact,\nbargaining unit agreements, laws, rules and regulations on an as needed basis. <\/p>\n\n\n\n

24.  Initiate and participate in the progressive\ndiscipline process in order to improve employee performance or address issues of\nsubstandard performance utilizing Bargaining Unit agreements, basic supervision\nskills, interpersonal communication skills, SPB laws and rules, and\ndepartmental policies and procedures as needed.<\/p>\n\n\n\n

Tasks highlighted in bold text are not currently on the SPB\nclassification specification<\/em><\/p>\n\n\n\n

EDITED KSAPC LISTING<\/strong><\/h2>\n\n\n\n

NOTE: Each position within this classification may perform some or all\nof these KSAPCs.<\/em><\/strong><\/p>\n\n\n\n

Knowledge of: <\/em><\/strong><\/h3>\n\n\n\n

K1.  Advanced knowledge of office methods and\nprocedures (e.g., filing systems, tracking systems, desk procedures, data\nentry, etc.) to maintain and retrieve information, respond to inquiries and\neffectively train staff. <\/p>\n\n\n\n

K2.  Comprehensive knowledge of office equipment\n(e.g., computer software\/programs, fax machine, scanner, telecommunication\ndevices, etc.) to process documents and disseminate information to\ninternal\/external agencies. <\/p>\n\n\n\n

K3.  Advanced knowledge of appropriate laws, rules,\nregulations, and policies (e.g., Penal Code, California Code of Regulations\n(CCR), Title 15, Department of Justice (DOJ), Departmental Operational Manual\n(DOM), etc.) to ensure staff are in compliance. <\/p>\n\n\n\n

K4.  Advanced knowledge of\ndepartmental, state, and federal computer systems (e.g., Offender Based\nInformation System (OBIS), California Law Enforcement Telecommunication System\n(CLETS), National Crime Information Center (NCIC), Distributed Data Processing\nSystem (DDPS), CalParole, etc.) in order to train staff, organize and plan the\nwork of your shift, and meet deadlines and other state and federal\nrequirements. <\/strong><\/p>\n\n\n\n

K5.  Comprehensive knowledge of\ninstitution and parole divisions\u2019 correctional case records procedures and\nprograms in order to interface with these divisions, respond to their requests,\nand communicate effectively with the divisions and outside law enforcement\nagencies. <\/strong><\/p>\n\n\n\n

K6.  Advanced knowledge of\ndepartmental organization and structure in order to direct requests and\nproblems to the appropriate person, especially during emergency or after-hours.\n<\/strong><\/p>\n\n\n\n

K7.  Advanced knowledge of\ndepartmental and law enforcement terms in order to quickly comprehend and\nrespond to requests from California Department of Corrections and\nRehabilitation (CDCR) staff and outside law enforcement agencies. <\/strong><\/p>\n\n\n\n

KSAPCs highlighted in bold text are not currently on the SPB\nclassification specification<\/em><\/p>\n\n\n\n

Ability to: <\/em><\/strong><\/h3>\n\n\n\n

A1.  Ability to effectively communicate both\nverbally and in writing to disseminate information, respond to inquiries, and\ndeal tactfully with departmental staff and outside agencies. <\/p>\n\n\n\n

A2.  Ability to apply appropriate laws, rules,\nregulations, and policies (e.g., Penal Code, CCR, Title 15, DOJ, DOM, etc.)\nwhen responding to inquiries from internal\/external agencies. <\/p>\n\n\n\n

A3.  Ability to evaluate departmental policies and\nunit procedures to provide guidance and ensure compliance. <\/p>\n\n\n\n

A4.  Ability to perform administrative duties\n(e.g., data entry, filing, proofreading, etc.) to effectively perform assigned\nduties. <\/p>\n\n\n\n

A5.  Ability to follow verbal and written\ninstructions to resolve technical issues\/concerns and ensure optimal\nperformance. <\/p>\n\n\n\n

A6.  Ability to use various database systems to\nresolve technical issues\/concerns and effectively perform assigned duties. <\/p>\n\n\n\n

A7.  Ability to work independently with minimal\ndirection to complete daily assignments. <\/p>\n\n\n\n

A8.  Ability to multi-task and\nprioritize workload to ensure timeframes are maintained. <\/strong><\/p>\n\n\n\n

A9.  Ability to plan, organize,\ndirect and evaluate the work of employees in order to effectively supervise\nstaff, ensure work is done accurately and within timeframes. <\/strong><\/p>\n\n\n\n

A10.  Ability to assess the training\nneeds of employees in order to develop and improve staff performance. <\/strong><\/p>\n\n\n\n

A11.  Ability to develop staff in\norder to help them maximize their potential in the unit and learn the knowledge\nand skills needed for promotional opportunities. <\/strong><\/p>\n\n\n\n

A12.  Ability to effectively promote\nequal opportunity in employment in order to maintain a work environment that is\nfree of discrimination and harassment. <\/strong><\/p>\n\n\n\n

A13.  Ability to exercise independent\njudgment in evaluating situations and making sound decisions in order to\nrespond to problems and\/or emergencies. <\/strong><\/p>\n\n\n\n

A14.  Ability to communicate\ninformation concisely and efficiently in order to respond to telephone and\nteletype inquiries, plan, direct and train staff, and maintain good working\nrelationships with CDCR, DOJ, Board of Parole Hearings (BPH), and others\ncontacted in the course of the work.<\/strong><\/p>\n\n\n\n

KSAPCs highlighted in bold text are not currently on the SPB\nclassification specification  <\/em><\/p>\n\n\n\n

Personal Characteristics: <\/em><\/strong><\/h3>\n\n\n\n

PC1.  Tact in order to create and\nmaintain effective working relationships. <\/strong><\/p>\n\n\n\n

PC2.  Willing to read and handle\ngraphic and violent descriptions of inmates\u2019 and parolees\u2019 actions.<\/strong><\/p>\n\n\n\n

KSAPCs highlighted in bold text are not currently on the SPB\nclassification specification<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

BACKGROUND INFORMATION Date of Study: January 19, 2010 Collective Bargaining Identification: S04 Job Analysis Conducted By: Kathleen Steffens, Selection Analyst, […]<\/p>\n","protected":false},"author":43,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hide_featured_image_on_mobile":false,"hide_featured_image_on_post_details":false,"footnotes":""},"categories":[2],"class_list":["post-3415","post","type-post","status-publish","format-standard","hentry","category-job-analysis"],"yoast_head":"\nJOB ANALYSIS: SUPERVISING PROGRAM TECHNICIAN 3 - CDCR Careers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cdcr.ca.gov\/careers\/2019\/06\/14\/job-analysis-supervising-program-technician-iii\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JOB ANALYSIS: SUPERVISING PROGRAM TECHNICIAN 3 - 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