{"id":362,"date":"2019-06-09T04:11:00","date_gmt":"2019-06-09T04:11:00","guid":{"rendered":"http:\/\/cdcr-migration.10upmanaged.com\/family-resources\/"},"modified":"2025-06-12T14:49:00","modified_gmt":"2025-06-12T21:49:00","slug":"family-resources","status":"publish","type":"page","link":"https:\/\/www.cdcr.ca.gov\/family-resources\/","title":{"rendered":"Family &amp; Friends Services"},"content":{"rendered":"\n<p>Family and friends can play a vital role in helping incarcerated people turn their lives around. Learn more about CDCR contacts, protocols, and initiatives below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who to Contact<\/h2>\n\n\n\n<p>For information about incarcerated people and parolees contact the appropriate Public Information Officer.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/public-information-officers-adult\/\">Adult institution PIO contacts<\/a><\/li>\n\n\n\n<li><a href=\"\/visitors\/visiting-sergeant-lieutenant-phone-list\/\">Visiting Sergeant\/Lieutenant Phone List<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/parole\/public-officers-and-regional-offices\/\">Adult Parole PIO contacts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cchcs.ca.gov\/contact\/\">Patient Health Care Inquiry<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/about-opec\/\">General Inquiries<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What to Expect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/ombuds\/entering-a-prison-faqs\/\">When someone first arrives at a reception center<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/ombuds\/arrival\/\">After the reception center process an incarcerated person arrives at their designated institution<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Information by Topic<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/frequently-asked-questions-on-allegations-of-staff-misconduct\/\">Allegations of staff misconduct<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/ombuds\/faqs-adult-inmates\/\">Adult institutions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/frequently-asked-questions-on-good-conduct-credits\/\">Credit-earning<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/juvenile-justice\/faqs-about-djj\/\">Division of Juvenile Justice youth<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/fire_camp_expungement\/\">Expedited Expungement for Formerly Incarcerated Fire Camp Participants<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/faq-what-is-a-modified-program-june-12-2025\/\">FAQ: What is a Modified Program, June 12, 2025\u00a0 &#8211; Family &amp; Friends Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/2022\/09\/02\/cdcr-and-cchcs-extreme-heat-prevention-and-response-efforts\/\">Heat Prevention and Response Efforts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/2022\/12\/15\/sensitive-needs-yards-and-non-designated-programming-facilities\/\">Non-Designated Programming Facilities and Sensitive Needs Yards<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/ombuds\/parole\/\">Parolees<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/2022\/08\/22\/potential-data-breach-information\/\">Potential Data Breach<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/recall-and-resentencing-referral-program\/\">Recall and Resentencing Referral Program<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/resentencing-and-release-information\/\">Resentencing and release information<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/victim-services\/rj-overview\/\">Restorative Justice <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/2023\/03\/29\/security-threat-group-integration\/\">Security Threat Group integration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/2022\/06\/03\/senate-bill-483\/\">Senate Bill 483<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints or issues<\/h2>\n\n\n\n<p>If you or your incarcerated loved one has a complaint or wish to raise an issue, an appropriate person to contact is an Ombudsman.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/ombuds\/\">Ombudsman for adults<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Essential Resources<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/helping-adult-offenders\/\">Adults<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/helping-parolees\/\">Parolees<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/gtl-tablets\/\">Tablets and phone calls<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Family and friends can play a vital role in helping incarcerated people turn their lives around. Learn more about CDCR [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hide_featured_image_on_mobile":false,"hide_featured_image_on_post_details":false,"footnotes":""},"class_list":["post-362","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Family &amp; Friends Services - Family &amp; Friends Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cdcr.ca.gov\/family-resources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Family &amp; Friends Services - Family &amp; Friends Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cdcr.ca.gov\/family-resources\/\" \/>\n<meta property=\"og:site_name\" content=\"Family &amp; 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