{"id":9335,"date":"2020-03-31T16:06:14","date_gmt":"2020-03-31T23:06:14","guid":{"rendered":"http:\/\/cdcr.test\/dom\/chapter-4-information-technology\/article-45-information-security\/49020-12-1-incident-report-format\/"},"modified":"2020-03-31T16:06:14","modified_gmt":"2020-03-31T23:06:14","slug":"49020-12-1-incident-report-format","status":"publish","type":"dom","link":"https:\/\/www.cdcr.ca.gov\/operations-manual\/dom\/chapter-4-information-technology\/article-45-information-security\/49020-12-1-incident-report-format\/","title":{"rendered":"49020.12.1 Incident Report Format"},"content":{"rendered":"\t<ul class=\"cdcr-dom-group-block\">\n\t\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>The following information concerning each incident shall be reported to the ISO Information Security Office within three working days of becoming aware of the occurrence of the incident:<\/p>\n\t\t\t\t\t<ul class=\"cdcr-dom-group-block\">\n\t\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Date and time.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Location.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Description of what happened.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Estimated damages.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Description of corrective action taken or planned.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Estimated costs associated with corrective actions.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>If known, identity of those responsible for the incident.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Descriptions of actions taken or planned against those responsible for the incident.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Contact name and phone number of the person reporting the incident.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>The report submitted to the ISO Information Security Office shall be signed by the appropriate Warden, Regional Parole Administrator, Director, or Assistant Secretary.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Incidents involving the following shall be forwarded to the State Office of Information Services (OIS) within five business days of the initial report, and shall be signed by the AISO and Secretary or there authorized delegate:<\/p>\n\t\t\t\t\t<ul class=\"cdcr-dom-group-block\">\n\t\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>CDCR-owned or CDCR managed data, without authorization, was damaged, destroyed, deleted, shared, altered, or copied, or used for non-state business. This includes computer documentation and configuration information, as well as electronic and non-electronic data and reports.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Unauthorized parties accessed one or more CDCR computers, computer systems, or computer networks. This includes deliberate and unauthorized uses of CDCR-owned computer services, as well as, &#8220;hacker attacks.&#8221;<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Someone has accessed and without permission added, altered, damaged, deleted, or destroyed any computer programs which reside or exist internal or external to a CDCR computer, computer system, or computer network.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Disruption of CDCR computer services or denial of computer services occurred in a manner that appears to have been caused by deliberate and unauthorized acts.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>A contaminant was introduced into a CDCR computer, computer system, or computer network. This includes, but is not limited to, viruses, Trojans, worms, and other types of malicious attacks.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Internet domain names and\/or users account names have been used without permission in connection with the sending of one or more electronic mail messages, and thereby caused damage to a CDCR computer, computer system, or computer network, or misrepresented CDCR or CDCR employees in electronic communications.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Damage or destruction of CDCR information processing facilities has occurred.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Physical intrusions into CDCR facilities have occurred that may have resulted in the compromise of CDCR data or computer systems.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>Lost, damaged, or stolen devices used for information processing.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<\/ul>\n\t\t<\/li>\n\t\t<li class=\"cdcr-dom-item-block\">\n\t\t\t\t\t<p>The California Highway Patrol&#8217;s Emergency Notification and Tactical Alert Center (ENTAC) shall be notified of the occurrence of an incident within one day of receipt of the initial report. Incidents involving &#8220;Personally Identifiable Information&#8221; (PII) or &#8220;Personal Health Information&#8221; (PHI) involving more than 500 California Residents shall be reported to the Attorney General.<\/p>\n\t\t\t\t\t<\/li>\n\t\t<\/ul>\n\t","protected":false},"parent":9281,"template":"","class_list":["post-9335","dom","type-dom","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>49020.12.1 Incident Report Format - Department Operations Manual (DOM)<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"49020.12.1 Incident Report Format - Department Operations Manual (DOM)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cdcr.ca.gov\/operations-manual\/dom\/chapter-4-information-technology\/article-45-information-security\/49020-12-1-incident-report-format\/\" \/>\n<meta property=\"og:site_name\" content=\"Department Operations Manual (DOM)\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/chapter-4-information-technology\\\/article-45-information-security\\\/49020-12-1-incident-report-format\\\/\",\"url\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/chapter-4-information-technology\\\/article-45-information-security\\\/49020-12-1-incident-report-format\\\/\",\"name\":\"49020.12.1 Incident Report Format - Department Operations Manual (DOM)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/#website\"},\"datePublished\":\"2020-03-31T23:06:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/chapter-4-information-technology\\\/article-45-information-security\\\/49020-12-1-incident-report-format\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/chapter-4-information-technology\\\/article-45-information-security\\\/49020-12-1-incident-report-format\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/chapter-4-information-technology\\\/article-45-information-security\\\/49020-12-1-incident-report-format\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DOM\",\"item\":\"https:\\\/\\\/www.cdcr.ca.gov\\\/operations-manual\\\/dom\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Chapter 4 &#8211; 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