{"id":1370,"date":"2021-01-12T10:00:59","date_gmt":"2021-01-12T18:00:59","guid":{"rendered":"https:\/\/www.cdcr.ca.gov\/visitors\/?page_id=1370"},"modified":"2022-10-28T15:25:42","modified_gmt":"2022-10-28T22:25:42","slug":"how-to-schedule-a-video-visit-using-vsa","status":"publish","type":"page","link":"https:\/\/www.cdcr.ca.gov\/visitors\/schedule-visitation\/how-to-schedule-a-video-visit-using-vsa\/","title":{"rendered":"How to Schedule a Visit Using Visitation Scheduling Application (VSA)"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>VSA allows Friends and Family to schedule visits from a variety of web enabled devices including computer, smartphone and tablet. Get familiar with our<a href=\"https:\/\/www.cdcr.ca.gov\/visitors\/prepare-to-visit\/\"> visiting guidelines<\/a> and make sure you are approved to visit before using VSA. If it&#8217;s your first time using VSA, you&#8217;ll need to claim your account before you can schedule a visit.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-btn-blue\"><a class=\"wp-block-button__link\" href=\"https:\/\/cdcr.gtlvisitme.com\/app\" target=\"_blank\" rel=\"noreferrer noopener\">VSA Log On<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"accordion\">\n\t\n<button class=\"accordion-header\" type=\"button\">Staggered Start Times for Scheduling Visits<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p id=\"staggered\">Schedule visits at the time designated for the institution listed below. <\/p>\n\n\n\n<p><strong>Northern Region<\/strong> VSA request period will open from 6 a.m. to 11:59 p.m. for the following institutions in the Northern region:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>California Correctional Center<\/li><li>Central California Women\u2019s Facility<\/li><li>California Health Care Facility<\/li><li>California Medical Facility<\/li><li>California State Prison \u2013 Sacramento<\/li><li>California State Prison \u2013 Solano<\/li><li>Folsom State Prison<\/li><li>High Desert State Prison<\/li><li>Mule Creek State Prison<\/li><li>Pelican Bay State Prison<\/li><li>Sierra Conservation Center<\/li><li>San Quentin State Prison<\/li><li>Valley State Prison<\/li><\/ul>\n\n\n\n<p><strong>Central Region<\/strong> VSA request period will open from 6:30 a.m. to 11:59 p.m. for the following institutions in the Central region:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Avenal State Prison<\/li><li>California Correctional Institution<\/li><li>California Men\u2019s Colony<\/li><li>California State Prison \u2013 Corcoran<\/li><li>Correctional Training Facility<\/li><li>Kern Valley State Prison<\/li><li>North Kern State Prison<\/li><li>Pleasant Valley State Prison<\/li><li>Substance Abuse Treatment Facility and State Prison \u2013 Corcoran<\/li><li>Salinas Valley State Prison<\/li><li>Wasco State Prison<\/li><\/ul>\n\n\n\n<p><strong>Southern Region<\/strong> VSA request period will open from 7 a.m. to 11:59 p.m. for the following institutions in the Central region:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>California City Correctional Facility<\/li><li>Calipatria State Prison<\/li><li>Centinela State Prison<\/li><li>California Institution for Men<\/li><li>California Institution for Women<\/li><li>California Rehabilitation Center<\/li><li>California State Prison \u2013 Los Angeles County<\/li><li>Chuckawalla Valley State Prison<\/li><li>Ironwood State Prison<\/li><li>Richard J. Donovan Correctional Facility<\/li><\/ul>\n\n\n\n<p>The request period begins eight days prior to the visitation day and closes five days prior to the visitation day. See the table below for examples.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Day of Visit<\/th><th>Request Window Opens<\/th><th>Request Window Closes<\/th><\/tr><\/thead><tbody><tr><td>Friday, December 17<\/td><td>Northern: 6 a.m.<br>Central: 6:30 a.m.<br>Southern: 7 a.m.<br>Thursday, December 9<\/td><td>11:59 PM<br>Sunday, December 12<\/td><\/tr><tr><td>Saturday, December 18<\/td><td>Northern: 6 a.m.<br>Central: 6:30 a.m.<br>Southern: 7 a.m.<br>Friday, December 10<\/td><td>11:59 PM<br>Monday, December 13<\/td><\/tr><tr><td>Sunday, December 19<\/td><td>Northern: 6 a.m.<br>Central: 6:30 a.m.<br>Southern: 7 a.m.<br>Saturday, December 11<\/td><td>11:59 PM<br>Tuesday, December 14<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Claiming Account Using Desktop Computer<\/button>\n<div class=\"accordion-content\">\n\t\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Friends and Family (also referred to as visitor) go to the visitor website and click <strong>Claim Account<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"758\" height=\"358\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/claimaccount.png\" alt=\"Claim account button on login page\" class=\"wp-image-1371\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/claimaccount.png 758w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/claimaccount-300x142.png 300w\" sizes=\"auto, (max-width: 758px) 100vw, 758px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>Type your <strong>First Name, Last Name<\/strong> and <strong>Date of Birth. <\/strong>&nbsp;&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"237\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/fname_lname.png\" alt=\"Login page with first and last name and date of birth input\" class=\"wp-image-1372\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/fname_lname.png 963w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/fname_lname-300x74.png 300w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/fname_lname-768x189.png 768w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Add and confirm your <strong>Email Address<\/strong>. Select Next.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"242\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/email-address.png\" alt=\"email input and confirm email input\" class=\"wp-image-1373\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/email-address.png 675w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/email-address-300x108.png 300w\" sizes=\"auto, (max-width: 675px) 100vw, 675px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"4\"><li>Complete the remaining fields with all <strong>Personal Information<\/strong>. Click on the checkbox to run the robot test. Review the information and when you are ready, select the checkbox to verify that all information is correct, and then click the Finish button.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"766\" height=\"256\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-personal-information.png\" alt=\"Personal Information form\" class=\"wp-image-1374\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-personal-information.png 766w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-personal-information-300x100.png 300w\" sizes=\"auto, (max-width: 766px) 100vw, 766px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"494\" height=\"410\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-verify-info.png\" alt=\"check box for I'm not a robot and verify the above information is correct\" class=\"wp-image-1375\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-verify-info.png 494w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-verify-info-300x249.png 300w\" sizes=\"auto, (max-width: 494px) 100vw, 494px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>Once your account is created, you will receive your <strong>Visitor ID<\/strong>. It is very important to write down the number, print the summary page, or take a screenshot of the following screen for your records.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"784\" height=\"247\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/5-print-summary.png\" alt=\"print summary\" class=\"wp-image-1376\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/5-print-summary.png 784w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/5-print-summary-300x95.png 300w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/5-print-summary-768x242.png 768w\" sizes=\"auto, (max-width: 784px) 100vw, 784px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Look for an email from <a href=\"mailto:cdcr@gtlnotice.com\">cdcr@gtlnotice.com<\/a> with your <strong>temporary password<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"659\" height=\"336\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-email-confirmation.png\" alt=\"email confirmation\" class=\"wp-image-1377\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-email-confirmation.png 659w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-email-confirmation-300x153.png 300w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"7\"><li>Starting from the visitor website, sign into your account with your temporary password. You will then be required to change your password. Enter and confirm a new password, and then click <strong>Update<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"659\" height=\"204\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/7-update.png\" alt=\"new and confirm password input\" class=\"wp-image-1378\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/7-update.png 659w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/7-update-300x93.png 300w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>Once your password has been successfully reset, the Home page of the visitor website will be displayed with any upcoming visits, a list of associated (approved) inmate names, and any canceled visits.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"276\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/8-upcoming-visit.png\" alt=\"upcoming visit\" class=\"wp-image-1379\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/8-upcoming-visit.png 732w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/8-upcoming-visit-300x113.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Claiming Account Using Smartphone or Tablet<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p><strong>Claiming Your Account \u2013 Mobile Device<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Friends and Family (also referred to as visitor) go to the Visitation Scheduling website and click <strong>Claim Account<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"499\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1.png\" alt=\"Visitation scheduling login\" class=\"wp-image-1506\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1.png 731w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1-300x205.png 300w\" sizes=\"auto, (max-width: 731px) 100vw, 731px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>Type your <strong>First Name, Last Name<\/strong> and <strong>Date of Birth. <\/strong>&nbsp;Click <strong>Next<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"728\" height=\"399\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2.png\" alt=\"Enter name and date of birth\" class=\"wp-image-1507\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2.png 728w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2-300x164.png 300w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Add and confirm your <strong>Email Address<\/strong>. Select <strong>Next<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"614\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/3.png\" alt=\"Enter email\" class=\"wp-image-1508\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/3.png 730w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/3-300x252.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>The Address Information screen will display (showing California).&nbsp; Click <strong>Next.<\/strong><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"271\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4.png\" alt=\"Address Information - State\" class=\"wp-image-1509\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4.png 730w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4-300x111.png 300w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>You will then be required to set your password. Enter and confirm a new password, and then click <strong>Next<\/strong>.<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-confirmation-email-with-login-information-is-sent-from-cdcr-gtlnotice-com\">A confirmation email with login information is sent from <a href=\"mailto:cdcr@gtlnotice.com\">cdcr@gtlnotice.com<\/a>.&nbsp;&nbsp;<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"734\" height=\"341\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5A.png\" alt=\"Set new password and confirm the same password\" class=\"wp-image-1510\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5A.png 734w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5A-300x139.png 300w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"616\" height=\"157\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5B.png\" alt=\"confirmation email\" class=\"wp-image-1511\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5B.png 616w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5B-300x76.png 300w\" sizes=\"auto, (max-width: 616px) 100vw, 616px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Review policies and then click <strong>Accept Policies and Submit. &nbsp;&nbsp;<\/strong><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"734\" height=\"480\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6.png\" alt=\"Review and accept policies\" class=\"wp-image-1512\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6.png 734w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6-300x196.png 300w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>From the <strong>Registration Successful<\/strong> screen, select <strong>New Visit<\/strong> to go directly to scheduling a visit. Or select <strong>Main Menu<\/strong> to schedule a new visit, display upcoming visits, view history, and manage account settings.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"340\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7A.png\" alt=\"Registration successful\" class=\"wp-image-1513\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7A.png 475w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7A-300x215.png 300w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"335\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7B.png\" alt=\"Main Menu\" class=\"wp-image-1514\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7B.png 486w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/7B-300x207.png 300w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Managing Your Account Using Desktop Computer<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>You can organize your account by going to the My Account menu where you can manage your email address, password, inmates, and visitor groups. &nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"157\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1.png\" alt=\"Menu account\" class=\"wp-image-1779\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Managing Your Account Using Smartphone or Tablet<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>You can organize your account by going to the Main Menu and selecting <strong>Account Settings<\/strong>. From here you can manage your password, personal information (email address), visitors, and inmates.&nbsp;&nbsp; <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"731\" height=\"504\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/main-menu.png\" alt=\"Main menu\" class=\"wp-image-1539\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/main-menu.png 731w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/main-menu-300x207.png 300w\" sizes=\"auto, (max-width: 731px) 100vw, 731px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Scheduling Future Visits Using Desktop Computer<\/button>\n<div class=\"accordion-content\">\n\t\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Login to the Friends and Family visitor website with your visitor ID or email and password.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"953\" height=\"526\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/1-login.png\" alt=\"Login Page\" class=\"wp-image-1382\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/1-login.png 953w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/1-login-300x166.png 300w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/1-login-768x424.png 768w\" sizes=\"auto, (max-width: 953px) 100vw, 953px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>The Visitation Scheduling Home page displays: <\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Upcoming visits<\/li><li>Canceled Visits<\/li><li>My Inmates (approved list)<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"863\" height=\"430\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A2.png\" alt=\"Upcoming visits, cancelled visits, and my inmates\" class=\"wp-image-1780\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A2.png 863w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A2-300x149.png 300w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A2-768x383.png 768w\" sizes=\"auto, (max-width: 863px) 100vw, 863px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Click on the <strong>Visit<\/strong> link next to the inmate\u2019s name from the My Inmates list to schedule a visit with them.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/3-visit-link.png\" alt=\"Visit Link next to inmate name\" class=\"wp-image-1384\" width=\"215\" height=\"58\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>Choose <strong>Visitor<\/strong> (select yourself) or select multiple Visitors (additional visitors <strong>must be<\/strong> approved to visit).<br>A visitor can send another approved visitor a friend request via the Manage Visitor Groups option under the My Account Menu. This means both visitors would be able to visit the same inmate together.&nbsp; Both visitors must be approved to visit the inmate.<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"5\"><li>Click <strong>Next<\/strong>.<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>Select available <strong>Date<\/strong> from calendar.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"179\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-calendar.png\" alt=\"choose date from calendar\" class=\"wp-image-1385\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-calendar.png 513w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/6-calendar-300x105.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"7\"><li>Select the <strong>Visitation Location<\/strong> (Facility and Video Station location) and the <strong>Time of Day.&nbsp; <\/strong>Click<strong> Search.<\/strong><\/li><\/ol>\n\n\n\n<p><strong>IMPORTANT NOTE: Because institutions are currently offering a variety of video visit options, it is recommended to select <em><u>No Preference<\/u><\/em> to show all available visits for all visitation centers at an institution.&nbsp; &nbsp;<\/strong><\/p>\n\n\n\n<p>For example, institutions may be providing In Person Only visits, Internet Only visits, or a hybrid of In Person and Internet visits. &nbsp;The available days for in person visits may also vary per institution.&nbsp;&nbsp; <strong><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"555\" height=\"174\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3.png\" alt=\"Enter search criteria\" class=\"wp-image-1781\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3.png 555w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3-300x94.png 300w\" sizes=\"auto, (max-width: 555px) 100vw, 555px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>Select the desired time slot from the displayed options.&nbsp; Only available times will display.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3-1.png\" alt=\"display of time listed available\" class=\"wp-image-1782\" width=\"543\" height=\"220\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3-1.png 543w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A3-1-300x122.png 300w\" sizes=\"auto, (max-width: 543px) 100vw, 543px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"222\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A4.png\" alt=\"Available time slots\" class=\"wp-image-1783\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A4.png 554w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A4-300x120.png 300w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"9\"><li>Review visit information and click <strong>Confirm<\/strong>.<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Type of Visit \u2013 Internet Video Visit or Face to Face Visit<\/li><li>Status<\/li><li>Date, Time, Location (map will display for Face-to-Face Visit)<\/li><li>Inmate name<\/li><li>Visitor name, Relationship<\/li><li>Visitation Policies<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol class=\"wp-block-list\" start=\"10\"><li>Once the visit is confirmed, a unique confirmation number is added and a confirmation email will be sent to you with visit information. &nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"647\" height=\"360\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/10.png\" alt=\"Internet video visit - confirmed\" class=\"wp-image-1786\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/10.png 647w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/10-300x167.png 300w\" sizes=\"auto, (max-width: 647px) 100vw, 647px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"354\" height=\"169\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A6.png\" alt=\"visitation guidelines\" class=\"wp-image-1787\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A6.png 354w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A6-300x143.png 300w\" sizes=\"auto, (max-width: 354px) 100vw, 354px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"11\"><li>Additional functions from the confirmation screen:<ul><li>Schedule another visit<\/li><li>Return Home<\/li><li>Print Summary<\/li><li>Cancel Visit<\/li><\/ul><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"320\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/12-additionalFunctions.png\" alt=\"Internet video visit confirmation\" class=\"wp-image-1390\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/12-additionalFunctions.png 438w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/12-additionalFunctions-300x219.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Scheduling Future Visits Using Smartphone or Tablet<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p><strong>Schedule A New Visit<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Click English or Spanish<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"361\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V1.png\" alt=\"Schedule a new visit in english or espanol\" class=\"wp-image-1515\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V1.png 508w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V1-300x213.png 300w\" sizes=\"auto, (max-width: 508px) 100vw, 508px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>Login to the Visitation Scheduling website with your visitor ID or email address and password.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"378\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V2.png\" alt=\"login email and password\" class=\"wp-image-1516\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V2.png 524w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V2-300x216.png 300w\" sizes=\"auto, (max-width: 524px) 100vw, 524px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>The Visitation Scheduling Home page displays.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"375\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V3.png\" alt=\"Main menu homepage\" class=\"wp-image-1517\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V3.png 524w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V3-300x215.png 300w\" sizes=\"auto, (max-width: 524px) 100vw, 524px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>To see a list of previously scheduled visits, click on the <strong>Upcoming Visits<\/strong> link.&nbsp; From this screen you can schedule a new visit.&nbsp; Click on the <strong>New Visit<\/strong> button to add a new visit.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"370\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V4.png\" alt=\"upcoming visits listed\" class=\"wp-image-1518\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V4.png 525w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V4-300x211.png 300w\" sizes=\"auto, (max-width: 525px) 100vw, 525px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\"><li>You can also schedule a new visit from the <strong>Main Menu<\/strong> by selecting <strong>Schedule a New Visit<\/strong>.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"323\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V5.png\" alt=\"main menu - schedule a new visit\" class=\"wp-image-1519\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V5.png 451w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V5-300x215.png 300w\" sizes=\"auto, (max-width: 451px) 100vw, 451px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\"><li>A list of all approved visitors will display (or select the button on the bottom left to request a visitor be added).&nbsp; Select a <strong>Visitor(s) <\/strong>from the <strong>Available column<\/strong> by using the green arrow to move them to the <strong>Attending column<\/strong>. &nbsp;Click <strong>Confirm Visitors<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"525\" height=\"378\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V6.png\" alt=\"visitors\" class=\"wp-image-1520\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V6.png 525w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V6-300x216.png 300w\" sizes=\"auto, (max-width: 525px) 100vw, 525px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\"><li>Select the applicable inmate name and then click the <strong>Confirm Inmate<\/strong> button.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"378\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V7.png\" alt=\"select inmate\" class=\"wp-image-1521\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V7.png 529w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V7-300x214.png 300w\" sizes=\"auto, (max-width: 529px) 100vw, 529px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"8\"><li>Use the drop-down menu to select the applicable inmate\/visitor relationship. Click <strong>Confirm Relations<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"518\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V8.png\" alt=\"select inmate relations\" class=\"wp-image-1522\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V8.png 743w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V8-300x209.png 300w\" sizes=\"auto, (max-width: 743px) 100vw, 743px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"9\"><li>Select the Visitation Center.&nbsp;<\/li><\/ol>\n\n\n\n<p><strong>IMPORTANT NOTE:&nbsp; Because institutions are currently offering a variety of video visit options, it is recommended to select <em><u>No Preference<\/u><\/em> to show all available visits for all visitation centers at an institution.<\/strong><\/p>\n\n\n\n<p>For example,&nbsp; institutions may be providing In Person only visits, Internet Only visits, or a hybrid of In Person and Internet visits.&nbsp; The available days for in person and internet visits may vary by institution.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"458\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-2.png\" alt=\"visitation center\" class=\"wp-image-1789\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-2.png 670w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-2-300x205.png 300w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"10\"><li>Select an available visit date from the Calendar (displayed in white). Click <strong>Confirm Date<\/strong>.<\/li><\/ol>\n\n\n\n<p><strong>NOTE:<\/strong> Depending on which day you select will determine whether In Person or Internet visit time slots will be displayed on the next screen after clicking <strong>Confirm Date<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"671\" height=\"464\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-3.png\" alt=\"select date from calendar\" class=\"wp-image-1791\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-3.png 671w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/A1-3-300x207.png 300w\" sizes=\"auto, (max-width: 671px) 100vw, 671px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"11\"><li>Select the desired <strong>Time<\/strong> from the list. &nbsp;Only available time slots will display.&nbsp; Click the <strong>Confirm Time<\/strong> button<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"667\" height=\"449\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B1.png\" alt=\"select time available\" class=\"wp-image-1792\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B1.png 667w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B1-300x202.png 300w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"12\"><li>Review the details of your reserved visit.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"462\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B2.png\" alt=\"reserve your visit confirmation\" class=\"wp-image-1793\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B2.png 670w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B2-300x207.png 300w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"13\"><li>Click <strong>Edit <\/strong>to change a visit. Select the field to be changed (Inmate, Visitor, Date, Time, or Location) and click <strong>Edit<\/strong>.&nbsp; You will be re-directed back to the applicable area to make the change.&nbsp; It is important to note, if you need to change an <em><u>inmate name, visitor name, date or time<\/u><\/em> while making a visitation appointment, it <strong>must <\/strong>be done <em><u>before selecting the <strong>Agree and Reserve<\/strong> button<\/u><\/em>.&nbsp;&nbsp; Otherwise, you will need to cancel the visit and reschedule the visit.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"662\" height=\"462\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B4.png\" alt=\"review selections\" class=\"wp-image-1794\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B4.png 662w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/B4-300x209.png 300w\" sizes=\"auto, (max-width: 662px) 100vw, 662px\" \/><\/figure>\n\n\n\n<p>14. Click on the <strong>Review Policies<\/strong> button to see the Terms of Use, Privacy Policies, and Facility Policies.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"315\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/TOU.png\" alt=\"terms of use\" class=\"wp-image-1795\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/TOU.png 438w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/TOU-300x216.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"314\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V13b.png\" alt=\"privacy statement\" class=\"wp-image-1528\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V13b.png 444w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/V13b-300x212.png 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"317\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/v13c.png\" alt=\"facility policies\" class=\"wp-image-1529\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/v13c.png 442w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/v13c-300x215.png 300w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"15\"><li>Click <strong>Agree &amp; Reserve<\/strong> to confirm the visit.&nbsp; A unique confirmation number is added and a confirmation email will be sent to you with visit information. &nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"464\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/Agree-and-Reserve.png\" alt=\"visit summary\" class=\"wp-image-1796\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/Agree-and-Reserve.png 666w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/Agree-and-Reserve-300x209.png 300w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">View Upcoming Visits On Smartphone or Tablet<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Once a visit has been scheduled, the <strong>Upcoming Visits<\/strong> screen allows you to:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li><strong>Edit<\/strong> a visit<\/li><li><strong>Cancel<\/strong> a visit<\/li><li>Add a <strong>New Visit<\/strong><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"517\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/up-vis.png\" alt=\"upcoming visits list\" class=\"wp-image-1799\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/up-vis.png 739w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/up-vis-300x210.png 300w\" sizes=\"auto, (max-width: 739px) 100vw, 739px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Edit a Confirmed Visit Using Smartphone or Tablet <\/button>\n<div class=\"accordion-content\">\n\t\n\n<p><em><u>Once a visit is confirmed, you can only add\/remove visitors.<\/u><\/em>&nbsp; If you need to change an <em><u>inmate name, visitor name, date, or time,<\/u><\/em> you must first cancel the visit and then reschedule it. &nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>To add or remove a visitor from an already confirmed visit, click <strong>View Upcoming<\/strong> from either the Visit Summary screen or the Main Menu screen. &nbsp;&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"733\" height=\"525\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1x.png\" alt=\"visit summary\" class=\"wp-image-1543\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1x.png 733w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/1x-300x215.png 300w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"442\" height=\"304\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2x.png\" alt=\"main menu with red arrow on upcoming visits\" class=\"wp-image-1544\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2x.png 442w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/2x-300x206.png 300w\" sizes=\"auto, (max-width: 442px) 100vw, 442px\" \/><\/figure>\n\n\n\n<p>2. Select the visit that needs to be changed. &nbsp;Click <strong>Edit<\/strong>. You will be re-directed back to the Visit Summary screen.&nbsp; <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"733\" height=\"518\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/2.png\" alt=\"upcoming visits\" class=\"wp-image-1798\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/2.png 733w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/04\/2-300x212.png 300w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Click <strong>Edit Visitors. <\/strong>Use the green and red arrows in the center of the screen to add or remove approved visitors to your existing visit. Click <strong>Confirm Visitors<\/strong>.&nbsp;&nbsp;&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"501\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4x.png\" alt=\"visit summary\" class=\"wp-image-1546\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4x.png 729w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/4x-300x206.png 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"432\" height=\"298\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5x.png\" alt=\"select visitors with green arrow in he middle\" class=\"wp-image-1547\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5x.png 432w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/5x-300x207.png 300w\" sizes=\"auto, (max-width: 432px) 100vw, 432px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>The updated <strong>Visit Summary<\/strong> screen will display with visitor changes. Click <strong>Agree &amp; Reserve<\/strong> to reconfirm the visit with updated visitors. This example shows the visit was modified to reflect two visitors.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"498\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6x.png\" alt=\"visit summary\" class=\"wp-image-1548\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6x.png 757w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/6x-300x197.png 300w\" sizes=\"auto, (max-width: 757px) 100vw, 757px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Canceling a Visit Using Desktop Computer<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>CDCR inmates are allowed one free video visit per month with Friends and Family.&nbsp; Quotas (number of visits inmates get per day\/week\/month) are determined by CDCR and are configured into the visitation scheduling system. When a visit is canceled, the quota for that inmate is automatically reset.<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Friends and Family can go the visitor website to cancel a scheduled visit.&nbsp;<\/li><\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\"><li>To cancel a visit from the visitor website, click on the <strong>Cancel Visit<\/strong> link on the Home page.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"413\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/2-cancel.png\" alt=\"Cancel visitation appointment\" class=\"wp-image-1392\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/2-cancel.png 767w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/2-cancel-300x162.png 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Confirm the cancellation by clicking Yes or No.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"71\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/3-confirm.png\" alt=\"confirm-cancellation\" class=\"wp-image-1393\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>The visit status is updated to Canceled and is displayed on the Visitor Home Page. In addition, a cancellation email will be sent your email account confirming the cancellation.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"318\" height=\"94\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-confirmation-cancelled.png\" alt=\"confirmation of visit cancellation\" class=\"wp-image-1394\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-confirmation-cancelled.png 318w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4a-confirmation-cancelled-300x89.png 300w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"515\" height=\"207\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-cancel-visits-summary.png\" alt=\"Cancellation Status summary\" class=\"wp-image-1395\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-cancel-visits-summary.png 515w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/4b-cancel-visits-summary-300x121.png 300w\" sizes=\"auto, (max-width: 515px) 100vw, 515px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">Canceling a Visit Using Smartphone or Tablet<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>CDCR inmates and visitors are allowed one free video visit per 30 days with Friends and Family.&nbsp; Quotas (number of allowed per day\/week\/month) are determined by CDCR. When a visit is canceled, the quota for that inmate\/visitor is automatically reset.<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Friends and Family can go the Visitation Scheduling website to cancel a scheduled visit.&nbsp;<\/li><li>From the <strong>Upcoming Visits<\/strong> screen, select the applicable visit to be canceled and click the <strong>Cancel<\/strong> button.&nbsp;<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"532\" height=\"387\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c1-1.png\" alt=\"upcoming visits\" class=\"wp-image-1532\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c1-1.png 532w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c1-1-300x218.png 300w\" sizes=\"auto, (max-width: 532px) 100vw, 532px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\"><li>Confirm the cancellation by clicking <strong>Cancel Visit<\/strong>.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"501\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c2.png\" alt=\"cancel this visit confirmation\" class=\"wp-image-1533\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c2.png 735w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c2-300x204.png 300w\" sizes=\"auto, (max-width: 735px) 100vw, 735px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>The visit status is updated to <strong>Canceled<\/strong>. In addition, a cancellation email will be sent your email account confirming the cancellation.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"734\" height=\"500\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c3.png\" alt=\"upcoming visits\" class=\"wp-image-1534\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c3.png 734w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/02\/c3-300x204.png 300w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/><\/figure>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">How to Use WebEx to Join a Video Visit<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Look for an email from WebEx with details for how to join your video visit.<\/p>\n\n\n\n<p>For more information on \u201cHow to Use WebEx to Join a Video Visit\u201d, you can also refer to CDCR\u2019s Web Site:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-visitation-information wp-block-embed-visitation-information\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.cdcr.ca.gov\/visitors\/how-to-use-webex-to-join-a-video-visit\/\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/webex-1024x566.png\" alt=\"webex instruction\" class=\"wp-image-1397\" srcset=\"https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/webex-1024x566.png 1024w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/webex-300x166.png 300w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/webex-768x425.png 768w, https:\/\/www.cdcr.ca.gov\/visitors\/wp-content\/uploads\/sites\/183\/2021\/01\/webex.png 1065w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Join your video visit from your computer, mobile device, phone, or a video conferencing system. You may pick the one that works best for you.&nbsp;All video visits are secure. The communication is encrypted and CDCR processes ensure that approved visitors are validated and only those approved visitors may join the visit.&nbsp;<\/p>\n\n<\/div>\n\n\n<button class=\"accordion-header\" type=\"button\">VSA Technical Assistance<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>For technical assistance with VSA, <a href=\"https:\/\/www.cdcr.ca.gov\/visitors\/visiting-sergeant-lieutenant-phone-list\/\"><strong>contact the Visiting Sergeant or Lieutenant <\/strong><\/a>of the institution you wish to visit<a href=\"https:\/\/www.cdcr.ca.gov\/visitors\/visiting-sergeant-lieutenant-phone-list\/\">.<\/a><\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color\"><strong>DO NOT contact GTL for technical assistance.<\/strong><\/p>\n\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>VSA allows Friends and Family to schedule visits from a variety of web enabled devices including computer, smartphone and tablet. [&hellip;]<\/p>\n","protected":false},"author":184,"featured_media":0,"parent":1443,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hide_featured_image_on_mobile":false,"hide_featured_image_on_post_details":false,"footnotes":""},"class_list":["post-1370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Schedule a Visit Using Visitation Scheduling Application (VSA) - Visitation Information<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cdcr.ca.gov\/visitors\/schedule-visitation\/how-to-schedule-a-video-visit-using-vsa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Schedule a Visit Using Visitation Scheduling Application (VSA) - 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