Visiting During COVID‑19
Following a suspension since March 2020, visitation resumed at all DJJ facilities effective April 10, 2021.
Visitors are required to schedule all visits via email using the same system we are using for video visits. To ensure ample time for DJJ staff to schedule visits and notify families, the timeframe to request a weekend visit will begin Monday at 8:00 am and close down Tuesday at 5:00 pm. Visitation at Pine Grove is on Sundays only.
In-person visiting will be conducted on Saturday and Sunday in two sessions to allow for cleaning between sessions. Session One will be from 8:30-11:30 A.M. and Session Two from 12:30-3:30 P.M. Please specify whether you are scheduling an in-person or video visit and send an email to the appropriate facility for processing at the following email address:
- N.A. Chaderjian: email@example.com
- O.H. Close: firstname.lastname@example.org
- Ventura: email@example.com
- Pine Grove: firstname.lastname@example.org PGYCC visitation on Sundays only
The Visiting Program may be subject to suspension without advanced notice. Visitors should check this website for status updates prior to their scheduled visit.
Youth will be subject to the COVID-19 screening process prior to leaving their living unit, and shall not be allowed to visit should they display symptoms of COVID-19 or are on quarantine or isolation status.
Both youth and visitors will require a negative test before visitation is allowed.
Visitors must provide proof of a negative test taken no longer than 72 hours prior to to the visit. We ask that the visitors bring a copy of the negative test results when processing for the visit. A negative PCR COVID-19 test is required. An over-the-counter test from a retail pharmacy is not acceptable.
Fully vaccinated visitors must provide a copy of their vaccination card indicating they are two weeks past the final injection of their vaccination series.
Visitors are required to arrive at least one hour before their scheduled visit. Visitors will be subject to a COVID-19 screening including touchless temperature screening and a verbal questionnaire.
Two visitors from the same household are allowed per youth for the in-person visit.
Visitors will be spaced apart from the youth by a minimum of six feet.
Visitors will be provided a procedure mask which shall be worn at all times during visiting. Masks must cover the nose and mouth.
Hand sanitizer will be made available in the visiting area for use by visitors and youth.
Outside food is prohibited, and vending machines and waters fountains will not be available. Each visitor and youth will be offered a bottle of water while visiting, which must be discarded prior to exiting the visiting room
Due to the limited timeframe for visiting during these phases, no time for photographs will be available.
All tables, chairs, doorknobs, counters, and other “high touch” surfaces will be cleaned/disinfected at the beginning and end of visiting hours, and in between visitors.
Important Testing Information
Visitors must provide proof of a negative COVID-19 test taken no longer than 72 hours prior to the visit. Tests must be a Polymerase Chain Reaction (PCR) test. Antibody tests will not be accepted. Visitors will not be allowed into the facility without proof of a negative COVID-19 test. Find a testing location near you, including free resources through the California Department of Public Health website. Fully vaccinated visitors do not have to show a negative test if they can provide their vaccination card indicating they are two weeks past the final injection of their vaccination series.
Additionally, these COVID-19 testing resources may be helpful:
Symptoms and Screening Protocol
The following symptom questions will be asked verbally of all individuals prior to being permitted to enter a facility.
- Do you currently have any of the following new or worsening symptoms not caused by an underlying health care condition?
- Fever of 100.4 or greater and chills?
- Shortness of breath or difficulty breathing?
- Loss of taste or smell?
- Sore throat?
- Congestion or runny nose?
- Nausea or vomiting?
- Diarrhea (3 or more loose stools within 24 hours)?
- Unexplained or unusual fatigue?
- Muscle or body aches?
Within the past 14 days, have you, while not wearing appropriate personal protective equipment, been in close physical contact (six feet or closer for at least 15 minutes) with a person who is known to have laboratory-confirmed COVID-19, or with anyone who has any symptoms consistent with COVID-19?
If visitors answered “Yes” to any of the above questions or have any of the above-listed symptoms, they will not be allowed to visit in person.
If visitors answered “No” to the above questions, they will be required to submit a negative PCR COVID-19 test result from a test taken no longer than 72 hours prior to admission into the facility.
Video Visitation and JPay Continues
As an alternative to in person, you may continue to be able to video visit with your loved one using Microsoft Teams. Visit this page for more details. (En Espanol) Cards, letter writing and phone calls are encouraged.
JPay, an online fee-for-service electronic messaging option, is now available to increase contract opportunities for families and support systems.