How to Schedule a CDCR Video Visit

CDCR will now begin to offer real-time video visiting as a safe way for incarcerated people to see and speak with their loved ones. Under the new system, each inmate will have the opportunity for a free 30-minute video visit every 30 days. Visits will take place on weekends and holidays, between 8 a.m. and 5 p.m.

The department will begin video visitation at five institutions the weekend of Nov. 28 and Nov. 29, with the goal to expand to all adult facilities by the end of the year. The five pilot institutions are: Central California Women’s Facility, California Institution for Men, Mule Creek State Prison, San Quentin State Prison, and Valley State Prison.

Visitors are encouraged to reference information below on how to schedule visits, our answers to Frequently Answered Questions and how to use Webex information.

When can I submit a request for a video visit?

Email must be received between Saturday at 8 a.m. and Monday at 8 a.m. for video visit requests for the following weekend video visits. Requests for video visits that do not arrive in that timeframe will not be reviewed. A request to visit on an approved holiday may be submitted on the same day as the upcoming holiday, which is a week prior to the holiday between the hours of 8 a.m. to 4 p.m.  Example:  An approved visitor requesting to visit on Friday, Dec. 25, 2020 (Christmas Day), would be allowed to request a video visit on Friday, Dec. 18, 2020, between the hours of 8 a.m. and 4 p.m.

How can I request a video visit?

If you are an approved visitor, you must send an email directly to the facility where your loved one is located within the dedicated timeframe. Specific day and time requests cannot be accommodated — you will be assigned a day and time that cannot be changed. The visits will be available from 8:30 a.m. to 2:30 p.m. on Saturday or Sunday, so be sure that you’re available during these times to make sure you can make your assigned appointment time.

Email address are:

What to include in the email requesting video visit?

  • Incarcerated individual’s name and CDCR Number
  • Visitor(s) name, date of birth, ID number of an approved identification, relationship to the incarcerated individual, email address, and phone number.

How often can I schedule a visit?

Each incarcerated individual may have ONE free 30-minute video visit during a 30-day time period. If multiple video visitation requests are received from approved visitors using different email addresses, the approval will be granted in the order the emails were received. Approved visitors who do not receive a video visit will need to resubmit a request at the next eligibility date. It is your loved one’s responsibility to inform approved visitors of their next eligibility date.

How will I know if a video visit is scheduled with my loved one?

You will receive an email confirming the appointment. Please check your spam or junk folder in your email account. The confirmation email will include a link to a Cisco Webex meeting indicating scheduled date and time and instructions on how to join the meeting from a computer or a mobile device.

What if I can’t download apps or get the Webex software on my laptop/computer or my smartphone?

Webex is required to be able to participate in video visiting. Please see the Webex step-by-step guide for installation and how to use the technology before your scheduled video visit. If you cannot get or use the Webex software you will not be able to participate in video visits.

Where can I find more information on the new video visiting program?

You can find important information on our Frequently Asked Questions page. View our step-by-step guide on installing and preparing to use Webex video technology.

Make sure you’re also checking the institution’s visiting status under “Facility Status” on the CDCR website to ensure that the facility is still open for visiting.