California Model

CDCR Unlocked: Normalization pillar part 2

This CDCR Unlocked podcast is a continuation of episodes diving into the four California Model pillars, this one focusing on normalization.

CDCR Unlocked podcast graphic with a photo of David Gonzales, public information officer at California State Prison, Sacramento, discussing the California Model pillar of normalization.

This this episode, Ashton Harris, information officer with CDCR’s Office of Public and Employee Communications, interviews Lt. David Gonzales.

They continue the podcast’s conversation about the normalization pillar.

Learn more about environmental changes already being made within our institutions including other ways to help CDCR reach normalization within the prison environment.

Gonzales, who has been with the department for 18 years, has served as the public information officer for California State Prison (CSP) Sacramento for about a year-and-a-half. He’s spent his entire career at the same institution.

Listen to the podcast.


Highlights from the CDCR Unlocked podcast on normalization

What is normalization?

“Normalization within our prison system right now is simply a more modern approach to day-to-day life for the incarcerated person,” said Gonzales. “It’s a more modern approach to how staff and the population interact on a daily basis, making things as close to the outside world as possible.”

He said basic communication is important to improving interactions between staff and the incarcerated population.

“Communication with the population has always been from a supervisor standpoint, to giving orders, facilitating movement and so on. With the normalization aspect of it, it’s brought a more personalized interaction and relationship with the population,” he said. “I feel like that’s probably the biggest immediate impact (and) creates a better, more-social environment.”

The physical environment is also getting a makeover.

“We’re changing the environment inside the prison walls. For years, we’ve had nothing but bare concrete inside the walls (but) we’re now (using) paint. We’re allowing the population to produce murals inside the housing units (as well as outside),” Gonzales said. “It sounds like a very minor detail, but it’s actually pretty impactful for the population and staff to be on the yard and have something on the walls other than bare concrete.”

Learn more about the California Model on the CDCR website.

Read more rehabilitation stories.

Follow CDCR on YouTube, Facebook, X (formerly Twitter).

Related content

A female custody staff member has her rank insignia pinned to her collar during a promotional ceremony at the California Health Care Facility in Stockton, June 26, 2026.

CHCF hosts third promotional ceremony

California Health Care Facility (CHCF) in Stockton hosted its third promotional ceremony to honor 19 staff members. The summer ceremony…

Read More
The San Quentin Learning Center has a college-campus vibe in the state's longest serving correctional institution, established in 1852.

Secretary leads San Quentin Learning Center tour

CDCR Secretary Jeff Macomber recently led a tour of the new San Quentin Learning Center for Governor’s Office staff and…

Read More
Parole Agent Kesteloot with other parole cadets walk at the academy before graduating with class 3-26P.

Watch: Meet Parole Agent Kesteloot

A decade after earning his correctional officer badge, Kyle Kesteloot returned to the academy, this time to become a parole…

Read More