Job Analysis



Date of Study: October 16, 2017 – October 19, 2017

Collective Bargaining Identification: S20

Job Analysis Conducted By: Brian J. Walker, Exam Analyst, Office of Workforce Planning

Number of Incumbents: There is 29 incumbent in this classification per the State Controller’s Office Filled/Vacant Position Report dated October 2017.


NOTE: Each position within this classification may perform some or all of these tasks.

Task Statements:

1.  Oversee all inmate activity groups, religious faith based programs and other volunteer programs to promote opportunities for successful re-entry into society using resources available in the local community on a continuous basis.

2.  Manage community-sponsored activities for inmates (e.g., Citizens Advisory Committee [CAC], volunteers, partnerships, self-help and inmate activity groups) to increase participation in correctional programs and provide opportunities for interaction between the community and the department using California Code of Regulations (CCR) Title 15, Departmental Operations Manual (DOM), and communication skills as deemed necessary.

3.  Develop programs (training and orientation) for staff, contract staff and volunteers to provide an understanding of the laws, rules and regulations pertaining to departmental policy using approved departmental training materials, as required.

4.  Conduct training for staff, contract staff and volunteers to provide an understanding of the laws, rules, regulations and security operations within an institutional setting using departmental training materials and appropriate government codes and statutes as required by departmental policy.

5.  Coordinate rehabilitation and pre-release programs within the institution to ensure operational efficiency and maintain the successful overall mission of the institution and Department using CCR Title 15, DOM, and communication skills on a daily basis.

6.  Monitor rehabilitation and pre-release program providers and volunteers (e.g. recruitment, interviewing, screening, training and retention) to ensure the safety and security of staff, inmates and volunteers using effective management skills and provide additional training as needed.

7.  Establish collaborative partnerships with the community (i.e., public officials, general public, agencies, and local service providers) to ensure an understanding of correctional programs, policies and procedures for community collaboration using interpersonal skills and effective communication to support the department’s mission.

Tasks highlighted in bold text are not currently on the SPB classification specification

8.  Consult with the institution management, Headquarters staff and community stakeholders (CAC, Victims of Crime, Friends Outside, etc.) to assist in establishing partnerships using communication skills and knowledge of the Department’s mission as needed.

9.  Act as liaison for contract staff, volunteers, and community leaders to ensure inmates are receiving needed services and the community is aware of institutional needs using effective communication as necessary.

10.  Coordinate the CAC meeting to provide communication to strengthen the institutions’ partnerships with the community by allowing interested citizens to voice their concerns and make suggestions for facility and program enhancements using CCR Title 15 and DOM, on a regular basis.

11.  Evaluate program conditions (religious activities, high security areas, inmate restrictions, etc.) accurately and take effective action to ensure the safety, security and privacy of staff, contract staff, volunteers and inmates using institutional awareness, policy and procedures when necessary.

12.  Conduct presentations to local organizations (city council, board of supervisors, schools, job fairs, etc.) to encourage community partnerships, inmate programming, community service projects and overall awareness of the Departments mission using effective communication (verbal, multi-media presentation, etc.) as directed by the hiring authority.

13.  Monitor budget allotments for self-help sponsors and other line items to ensure proper expenditures which support inmate programming using time sheets, sponsor schedules and other supporting documentation on a continuous basis.

14.  Collect program data (number of volunteers, self-help sponsors, inmate participation etc.) to ensure programs are sufficient and appropriate for the inmate population, using computer programs, sign-in sheets, time sheets and gate clearances on a continuous basis.

15.  Submit and monitor appropriate program reports to management for evaluation (inmate activity groups, community volunteer involvement, fundraising, special events and religious activities, etc.) using appropriate software as required by departmental policy.

16. Maintain an awareness of available rehabilitation and pre-release programs to maintain effectiveness of existing programs using community contacts, outreach groups, social media and the CAC on a continuous basis.

17. Update applicable DOM supplements and local operating procedures related to rehabilitation and pre-release activities (religious programs, gifts and donations, volunteer training, inmate activities, etc.) to ensure they support local and departmental needs, as required.

18. Oversee rehabilitative support contract services (i.e., visitor center and family liaison services) to ensure compliance of the scope of work within the contract language using various reports to ensure accountability on an ongoing basis.

19. Supervise chaplaincy services (Chaplains and Native American Spiritual Leaders, religious volunteers, religious diet programs, etc.) to ensure all inmates are allowed constitutionally mandated access to religion pursuant to CCR Title 15 and DOM.

20. Provide supervision of self-help sponsors and oversight of various volunteer service providers to ensure appropriate inmate services are provided to meet the rehabilitative needs of the inmate population by means of observation and administrative direction, as necessary.

21. Manage inmate charitable group fund-raising activities (toy drives, sale of food products and other commodities, etc.) to ensure activities serve community needs and are in compliance with institutional/departmental policies using community contacts, local and social media as requested by the hiring authority or activity groups.

22. Represent the Department on local community committees (CAC, community outreach groups, etc.) to ensure that the institution maintains partnerships using local contacts, public officials, as necessary.

23. Oversee gifts and donations of items from internal and external sources are appropriate for the institution and are in compliance with CCR Title 15, DOM, local rules and regulations using departmental documentation (Authorization to Accept Gifts and Donations), on a continuous basis.

24. Manage program compliance reviews, assessments, and surveys to monitor program outcomes, identify deficiencies and implement corrective action plans when appropriate using departmental policy, procedures, and regulations as needed.

25. Oversee gate clearances and institutional identification cards for contractors and volunteers entering the facility to ensure accountability, safety and security of the institution and the public using CCR Title 15, DOM, and local policy as required.

26.  Promote and adhere to the Department’s Equal Employment Opportunity (EEO)/ Sexual Harassment Prevention Policy and maintain a positive work environment that is free of discrimination and harassment using training, State and Federal laws, CCR Title 15 and DOM on a daily basis.

27. Demonstrate professional demeanor when addressing confidential and sensitive issues using effective communication to establish and maintain positive working relationships in all situations on a continuous basis.

28. Participate in the recruitment/hiring process of Chaplains and self-help sponsors to provide qualified candidates to ensure inmate services and programs are appropriately attained using departmental policy and State regulations as required.

29. Reply to inmate appeals to include review, interview and response to the appellants’ concerns or issues using the approved process, CCR Title 15, and DOM as needed.

30. Supervision of staff, contracted staff and volunteers to ensure a positive work environment, safety and security of the institution by conducting work performance evaluations and training using corrective action per federal and state policy as required.

31. Respond to internal and external requests for correspondence/interview to provide information or material using various communication methods as needed.

Tasks highlighted in bold text are not currently on the SPB classification specification

KSAPC Statements

NOTE: Each position within this classification may perform some or all of these KSAPCs.

Knowledge of:

K1. Basic operational knowledge of the working relationship between a correctional institution and the community to establish and develop partnerships in support of the Departments mission.

K2. Basic knowledge of modern principles and practices of correctional institutions’ programmatic and rehabilitative needs.

K3. Basic knowledge of religious services within the correctional setting to ensure legislative and constitutional compliance.

K4. Basic knowledge of volunteer recruitment and retention methods to ensure compliance with appropriate laws, rules, regulations and Departmental policy.

K5. Basic knowledge of the use of contracted services to support program needs within an institutional setting.

K6. Comprehensive knowledge of training development and delivery techniques to disseminate information to staff, volunteers and community outreach.

K7. Basic knowledge of community organizations and services to support the Department’s rehabilitative program needs.

K8. Comprehensive knowledge of public relation principles and techniques to create effective working relationships with the community.

K9. Comprehensive knowledge of establishing collaborative partnerships to gain support from internal and external stakeholders.

K10. Basic knowledge of program evaluation and reporting methodology to determine effectiveness of correctional programs.

K11. Basic knowledge of principles of budget and cost allocations to develop and manage program expenditures.

K12. Basic knowledge of contract management oversight to ensure compliance with appropriate laws, rules, and regulations.

K13. Basic knowledge of rehabilitative programs available to support the Departments’ mission.

K14. Basic knowledge of the role of the institution and local entities to promote mutual working partnerships.

K15. Comprehensive knowledge of supervisory principles, practices and techniques to plan, oversee and direct the work activities of both staff and volunteers.

K16. Comprehensive knowledge of a managers’ role in the Equal Employment Opportunity (EEO)/Sexual Harassment prevention policy to promote and provide a harassment free working environment.

K17. Basic knowledge of Board of Parole Hearing process to support inmates rehabilitative programs.

K18. Basic knowledge of developing corrective action plans to ensure program compliance.

K19. Basic knowledge of the impact of current and proposed legislation and court compliance to ensure program compliance.

Tasks highlighted in bold text are not currently on the SPB classification specification

Ability to:

A1. Manage rehabilitative programs for inmates to ensure compliance with appropriate laws and departmental policies.

A2. Establish and maintain collaborative partnerships with internal and external stakeholders to support the Department’s mission.

A3. Gather data to evaluate programs accurately to determine program effectiveness.

A4. Write clear and concise reports to communicate program effectiveness to stakeholders.

A5. Effectively communicate the Department’s mission to internal and external stakeholders.

A6. Conduct staff/volunteer orientation and training programs to meet operational needs.

A7. Develop and implement new programs to enhance effective inmate rehabilitation.

A8. Coordinate assessments of rehabilitative programs to ensure safety and security compliance.

A9. Fulfill supervisory responsibilities to plan and direct the work of staff and volunteers.

A10. Effectively promote equal opportunity in the workplace to create and maintain a fair and equitable work environment.

Tasks highlighted in bold text are not currently on the SPB classification specification

Personal Characteristics:

PC1. Effectively represent the Department in the community.

PC2. Successfully interact with a wide range of stakeholders.

PC3. Demonstrate capability to develop, coordinate and obtain community outreach resources.

PC4. Demonstrate diplomacy, emotional stability, empathy and reliability.

PC5. Present a professional appearance and demeanor.