BACKGROUND INFORMATION
Date of Study: February 5, 2008
Collective Bargaining Identification: S01
Job Analysis Conducted By: Emily Gorrindo, Selection Analyst, Office of Workforce Planning and Selection
Number of Incumbents: There are 2 incumbents in this classification per Department of Corrections Filled/Vacant Position Report dated November 2007.
EDITED TASK LISTING
NOTE: Each position within this classification may perform some or all of these tasks.
Task Statements:
1. Supervise a training unit and staff in order to provide customers with effective learning products and services using generally accepted supervisory/administrative principles and techniques on an on-going basis.
2. Coordinate and facilitate training for Department of Corrections and Rehabilitation (CDCR) employees through consultation, program design and direct conduct of training courses and conferences to include top and middle management development, professional technical training, specialized training, refresher and orientation programs in order to deliver effective training programs according to Penal Code, Legislative Mandates, Department policies and procedures and Corrections Standards Authority (CSA).
3. Deliver relevant and effective oral presentations to groups (small and large) to provide information, instruction, facilitation, etc., utilizing various training tools, equipment, and aids, as appropriate.
4. Design effective training interventions (e.g. classes, activities, programs, exercises, simulations, etc.) in order to improve individual and organizational performance using adult learning principles (e.g. media, experiential learning, activities, modality, etc.) as needed.
5. Implement training programs to improve individual and organizational performance and deliver training programs on time and within budget using project management tools (e.g. timelines, Gantt charts, resource lists, etc.) as needed.
6. Evaluate training materials prepared by instructors, such as lesson plans, text books, and handouts and provide feedback to ensure appropriate training content and processes using knowledge of adult learning theories and methodologies as needed.
7. Organize, plan, and prioritize work and work of subordinate trainers by developing specific goals and plans to accomplish tasks and ensure efficiency using best practices of management and supervision on an on-going basis.
8. Develop short- and long-range objectives and specifying the strategies and actions to achieve them using action plans, Gantt charts, knowledge of organizational priorities, etc. on an on-going basis.
9. Enter data and process information to communicate and prepare documents (e.g. reports, memos, correspondence, etc.) using computers and computer systems (including hardware and software) on an on-going basis.
10. Make decisions and solve problems by analyzing information and evaluating results to choose the best solution for a given situation or problem using analytical skills, critical and creative thinking, conflict resolution techniques, etc. on an on-going basis.
11. Ensure electronic and hard copy records (e.g., class records, instructor resumes, lesson plans, testing materials, etc.) are maintained for CDCR training, using automated systems to comply with State of California Records Retention Schedule per State Administrative Manual (SAM).
12. Interpret civil service laws, rules, regulations, legislative and court mandates, labor contracts, CDCR policies and procedures, etc., in order to gain an understanding, determine impact (if any) and develop recommendations to management using Departmental Operations Manual (DOM), State Administrative Manual (SAM), Institutions and Camps Manual (I&C), Penal Codes, Department of Personnel Administration (DPA) Rules and Regulations, court orders, welfare and institution codes, California Code of Regulations (CCR), Memorandum of Understanding (MOU), etc. as needed and/or directed.
13. Monitor and evaluate the quality of new and existing programs used within CDCR and outside entities and implement changes to promote continuous quality improvement, consistency, and appropriateness of content and delivery by auditing classes, reviewing lesson plans, analyzing test results and participant/instructor evaluations, etc., as necessary.
14. Communicate in a professional and effective manner with others (e.g. institution staff, parole staff, Headquarters’ staff, vendors/contractors, colleges, etc.) utilizing tact and interpersonal skills to establish and maintain effective working relationships in all situations, as needed.
15. Develop new training procedures and modify existing procedures to provide or clarify direction for CDCR staff and managers using DOM, SAM, I&C manual, Penal Codes, DPA Rules and Regulations, court orders, welfare and institution codes, CCR, MOU, etc., as directed by management.
16. Develop learning materials (e.g. handouts, job aides, Power Point presentations, mock ups, instructor guides, participant guides, etc.) in order to improve individual and organizational performance and enhance the learning experience using computers, software, copy machines, etc. as needed.
17. Develop marketing materials (e.g. flyers, catalogs, bulletins, informational brochures, Web pages, etc.) in order to advertise courses or programs being offered using computers, software, copy machines, etc. as needed.
18. Evaluate training programs to assess the effectiveness, identify opportunities for change or improvement, and maintain program fidelity using surveys, focus groups, commercial evaluation tools, participant evaluations, multi-level evaluations, etc. as needed.
19. Respond to inquiries from students, management, vendors, etc. to provide or clarify information using telephone, e-mail, written correspondence, etc. as needed.
20. Schedule courses, instructors, and students in order to provide training classes using proprietary and non-proprietary automated computer programs (e.g. Excel, Foxpro, Word, Training and Information Management System [TIMS], etc.) as needed.
21. Research the availability of training opportunities (e.g. classes, online, conferences, etc.) to address identified needs using the Internet, catalogs, other State agencies, vendor bulletins, etc. as needed.
22. Keep up with current trends (e.g. distance learning, on-line learning, self-directed learning, etc.) and best practices in Human Resources development in order to provide the most effective and cost efficient training programs by attending training, reading current journals, books and magazine articles, researching on the Internet, participating in professional organizations, etc. on an on-going basis.
23. Act as an internal consultant to management regarding training related issues and initiatives to provide professional guidance and support using knowledge of best practices, research, training and organizational development expertise, etc. as requested by management.
Tasks highlighted in bold text are not currently on the SPB classification specification
EDITED KSAPC LISTING
NOTE: Each position within this classification may perform some or all of these KSAPCs
Knowledge of:
K1. Advanced level of knowledge in the principles and methods of employee training and group facilitation in order to effectively administer a training program.
K2. Comprehensive knowledge of training resources and equipment in order to train subordinate staff, provide options and address training issues.
K3. Advanced knowledge of analytical methods in order to analyze programs, courses, training needs, mandates, laws, court orders, etc.
K4. Working knowledge of descriptive statistical methods in order to make decisions about programs, provide reports to management, justify resource needs, etc.
K5. Working knowledge of principles of verbal and written expression (e.g. the meaning and spelling of words, rules of composition, grammar, etc.) in order to effectively communicate with staff, management, control agencies and the public.
K6. Working knowledge of the principles of public administration including civil service laws, rules, regulations, legislative and court mandates, labor contracts, CDCR policies and procedures, etc., in order to gain an understanding, determine impact (if any), develop recommendations to management and/or make decisions affecting the unit or the Department.
K7. Intermediate knowledge of principles and techniques of planning and directing comprehensive training programs in order to provide the Department with quality training to ensure workforce excellence.
K8. Basic knowledge of the methods and sources of financing training programs in order to ensure full value for the Department’s fiscal investment.
K9. Working knowledge of the principles and techniques of supervision to effectively supervise staff.
K10. Basic knowledge of the department’s Equal Employment Opportunity Program objectives and a supervisor’s role in the process in order to ensure a diverse workforce and comply with applicable laws and regulations.
K11. Working knowledge of the principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction in order to achieve a high level of customer satisfaction.
K12. Basic knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology in order to oversee support staff. EDITED KSA LISTING CLASS: TRAINING OFFICER II NOTE: Each position within this classification may be required to possess all or some of these knowledge, skills or abilities. # Knowledge, Skill, Ability Bold text-indicates not on Classification Spec.
K13. Basic knowledge of principles involved in strategic planning, resource allocation, succession planning, leadership technique, production methods, and coordination of people and resources in order to achieve the mission of the unit and the Department.
KSAPCs highlighted in bold text are not currently on the SPB classification specification
Skill to:
S1. Plan, organize, conduct, and evaluate training programs and conferences in order to provide effective learning opportunities to the Department.
S2. Analyze data and situations accurately in order to adopt an effective course of action.
S3. Direct and supervise others in training or related functions in order to ensure the efficient and effective operation of the unit.
S4. Effectively and creatively develop and use organization resources toward development and delivery of comprehensive training programs in order to provide effective learning opportunities to the Department.
S5. Actively listen, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times in order to understand the other person’s point of view and be able to respond appropriately.
S6. Manage one’s own time and the time of others in order to ensure efficiency.
S7. Understand written documents and communicate effectively in writing in order to respond appropriately, provide information and formulate decisions.
S8. Use logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
KSAPCs highlighted in bold text are not currently on the SPB classification specification
Ability to:
A1. Communicate effectively in order to analyze, design, implement and evaluate training as well as working effectively with other training professionals.
A2. Lift 25 pounds in order to physically move and/or transport training tools, equipment, aids and materials to training sites, as needed.
A3. Sit for long periods of time in order to attend meetings, work at computers, monitor training classes, drive long distances, etc.
KSAPCs highlighted in bold text are not currently on the SPB classification specification