Live chat function added to victims services site
CDCR’s Office of Victim and Survivor Rights and Services (OVSRS) announced a new online service. Beginning July 27, victims and family members will be able to chat and instant message an OVSRS Victim Advocate to check their case status.
This service offers victims real-time access to a live agent allowing for easy updates on an offender, the ability to quickly update contact information, coordinate parole hearing participation, and request status of restitution collection.
CDCR strives to increase all online services. The CDCR Inmate Locator now includes status information on offenders. Victims and witnesses can register for services via the online Request for Victim Services Form (1707) available at https://e1707.cdcr.ca.gov/. Victims can also send an email requesting information on Restitution services and balances. For that feature, email CDCRrestitution@cdcr.ca.gov.
The public will be able to access this new OVSRS Chat feature Monday through Friday during normal business hours at www.cdcr.ca.gov/victim-services.
You may also call 877-256-6877 to speak with a Victim Advocate or email our office at victimservices@cdcr.ca.gov.
This project is supported by Grant No. VI19089502 awarded by the California Governor’s Office of Emergency Services (CalOES). Points of view or opinions in this document are those of the author and do not represent the policies of CalOES.
By OVSRS staff
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