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Thanks to staff, DOM, Health Care DOM move to web

October 25, 2024

The CDCR Department Operations Manual (DOM) and CCHCS Health Care DOM are now web based.

Staff worked for years to bring the CDCR and CCHCS Department Operations Manuals (DOM and Health Care DOM) into the digital age.

The transition to a modern accessible web-based DOM and Health Care DOM was a years-long project involving communications, health care, and technical teams.

Credit for the successful completion of the project can be attributed to Thomas Gonzales, CDCR Enterprise Information Services information technology supervisor II. He brought the idea to executives, secured program sponsors and managed the project spanning several years.

“I truly enjoyed collaborating with the Office of Legal Affairs, Regulation and Policy Management Branch, and CCHCS,” said Gonzales.

Teams involved include:

DOM: Nic Solberg, Ann Alejandria, Tamara Floyd, Ying Sun, Flora Wong
CDCR Communications: David Maldonado
HCDOM: Terra Adams, Rose Bui, Terese Patterson, Karen Goldsmith, Chelsea Saechao, and Thomas Cai
CCHCS Communications: Elizabeth Gransee
Special thanks: Stephanie Wheatley, attorney III, and the CDCR Office of Legal Affairs

What does this mean?

The new web-based operations manuals were publicly released after a soft launch earlier this year.

This new format offers a more convenient and functional platform, including major improvements in the search function, eliminating download requirements, and enhancing compliance with accessibility standards. This also creates a more efficient updating process.

Staff feedback throughout the soft launch process was positive, allowing for resolution of key issues before making the permanent switch.

The shift to web-based operations manuals modernizes the way information is accessed and improves usability and efficiency. While PDFs are useful for preserving document formatting, they present ease-of-use and accessibility limitations. Web-based information hosting creates an innovative solution, increasing search-ability efficiency.

View the Health Care DOM.

View the CDCR DOM.

Note: For the incarcerated population, PDFs of both DOMs will continue to be available on tablets and at institutional libraries.

Submitted by Amanda Spangler, communications analyst
California Correctional Health Care Services

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