General Information Upon Arrival to Endorsed Institution

Upon arrival the incarcerated person will begin an orientation period during which he/she will attend an initial classification hearing to determine the appropriate programming and housing needs for that particular inmate. There can be a waiting period until an inmate can begin to attend school or be assigned to a job.

Yes, incarcerated persons not housed in the Restricted Housing Unit may make telephone calls, depending on their privilege group. Incarcerated persons in the Reception Center are given a phone call within the first week and once a week thereafter as part of the Reception process. These calls will be made collect to the account the family sets up, and are monitored by the institution.

To set up an account to receive the collect calls, follow this link: Global Tel*Link (GTL) Advance Pay account. In addition, incarcerated person telephones will be able to make collect calls to cell phones.

Incarcerated person mail is addressed in Article 4 of the California Code of Regulations (CCR) and Chapter 5, Article 41, of the Departments Operation Manual.

The incarcerated person may receive the following first class mail at the institution:

• Photographs (no Polaroid)
• Calendars
• Postage embossed envelopes, maximum of forty
• Blank envelopes
• Writing paper/tablets (white or yellow lined only – no cotton papers)
• Typing paper (no cotton paper)
• Legal paper
• Children’s drawings
• Forty postage stamps (personalized postage stamps will not be accepted)

CCR Title 15 Section 3134.1 covers the mailing in of books. Books must be soft covered and sent from a departmentally approved book distributor, book store or publisher. Additional information may be located in DOM, Chapter 5, Section 54010.8. Books must be sent in directly from a book distributor.

Books are considered Special Purchases. Please contact the institution for information on local procedures regarding Special Purchases.

Incarcerated persons may have only 10 books in their possession. When they receive new books, they must turn in their old ones. These old books must be donated or sent home at the incarcerated person’s expense. Most incarcerated persons donate their books to the library, etc.

Most families use Barnes and Noble or one of the other departmentally approved vendors. A departmentally approved vendor is any publisher, book store, or book distributor that does mail order business. Please note that Amazon is now a departmentally approved vendor for books. If you are having a book sent in from a college or some other non-traditional book distributor, please check with the prison first.

When you send in a box of books from a distributor, it comes into the mailroom. The mailroom staff sorts all the different packages out, and sends them to the various departments. Books go to R&R and are logged in there. They go through R&R because books are considered ‘personal property’. The incarcerated person will receive a ‘ducat’ to go to R&R, where he/she/they will be able to pick up the books and trade in his/her/their old ones. This process may take some time. Whenever the mail gets backed up, R&R also tends to get backed up. This is especially true during holidays, lockdowns, etc.

Every incarcerated person is allowed to have personal property as long as they adhere to the requirement of having no more than six cubic feet of property. The type and amount of personal property an incarcerated person may have is covered in California Code of Regulation, Article 9, beginning with section 3190. The personal property is identified in more detail in the Departments Operations Manual, Chapter 5, Article 43 page 120. This article is broken into prison missions, Reception Center (section 54030.17), Levels I, II, III, Male Conservation Camps and Community Correctional Facilities (section 54030.18), Levels III/IV (section 54030.19), Female Offenders Program (section 54030.21), and High Security and Transitional Housing (section 54030.20). For questions regarding allowable incarcerated person property at an institution, please view the DOM.

Property includes, but is not limited to, items such as personal clothing, personal care/hygiene items, food, games, jewelry, appliances, or books.

Incarcerated persons are required upon request by institution staff to properly account for all personal property registered in their name and number. If an incarcerated person fails to account for personal property registered in his/her name and number or is in possession of property which is not registered to him/her they may receive a disciplinary action. In addition, any property not accounted for on the incarcerated person’s property receipt is considered contraband and subject to confiscation.

Personal property not meeting the criteria in section 3190 of the California Code of Regulations, will be disposed of by either mailing the property to an individual willing to accept the property (if the incarcerated person has sufficient funds in his/her/their trust account), returning the item to the sender if the incarcerated person has enough funds in his/her/their trust account, donating the property/items to a charitable organization as designated by the prison or to the prison, or disposing of the property/items according to prison procedures.

When property is considered contraband it will be retained by staff until the completion of all disciplinary, investigative, or due process and court requirements, and then be disposed of according to prison procedures.

Receiving personal property packages is a privilege for an incarcerated person. Refer to the privilege chart for further information. An incarcerated person may receive personal property packages, 30 pounds maximum weight each, per year; exclusive of special purchases and based upon his privilege group, from approved vendors. Incarcerated persons may review vendor catalogs at the prison and inform family of their requests. The approved vendor list may be located on our web site at: /Visitors/Approved_Vendors.html

Delivery by staff of packages and special purchases will be completed as soon as possible, but not later than 15 calendar days, except during holiday seasons such as Christmas, Easter, and Thanksgiving, and during lockdowns of affected inmates. (California Code of Regulations section 3134.1)

Incarcerated persons are allowed special purchases of authorized personal property items from locally approved special purchase vendors. Individuals may not send in packages directly; the package must be sent by an approved vendor. Special purchases may include health care appliances prescribed by prison health care staff, legal reference material, books, and legal pads not available in the institution canteen, correspondence courses (subject to approval by a supervisor of correctional education programs and designated custody staff), religious items (subject to approval by institutional chaplain and designated custody staff), entertainment appliances and musical instruments, (based upon privilege group and/or security level/institution mission). (California Code of Regulations section 3190)

Incarcerated persons in privilege group D or in Restricted Housing Unit or Security Housing are eligible for a personal property package after completion of one year of Privilege Group D assignment. (California Code of Regulations, Article 3.5, Section 3044)

Yes. Visit the Family & Friends Services page for instructions and information.

If an incarcerated person has legal problems, he/she/they have the right to write letters to court and file whatever paperwork is necessary. Any letters sent to or received from the court, or an attorney is considered Legal Mail and may not be opened without permission of the inmate.

Every CDCR facility has a law library for the use of the incarcerated population. The law library has law books and other materials that may be useful in preparing legal papers. For example, he/she/they can find forms needed to make certain requests of the court like a “Writ of Habeas Corpus”.

All CDCR facilities have the means of providing the incarcerated person with notary service. The notary service charges an administrative fee and the funds will be deducted from the incarcerated person’s trust account. If the incarcerated person has possession of the documents, he/she/they can put a request into their counselor to set up a notary appointment.

In order to have paperwork notarized that you are in possession of, please contact the litigation coordinator at the specific institution where the incarcerated person is housed. Attached is a link to the Litigation Coordinator telephone numbers.

Yes, incarcerated person attendance in the religious program shall be voluntary. Institution heads will make every reasonable effort to provide for the religious and spiritual welfare affording incarcerated persons a reasonable accommodation to attend a scheduled Religious Service. Depending on the number of incarcerated persons of various faiths, chaplains may be hired, or their services may be accepted on a non-paid volunteer basis. Reasonable time and accommodation shall be allowed for religious services in keeping with facility security and other necessary institutional operations and activities. The religious programs shall include activities that will encourage incarcerated person participation and may include the following:

• Regular and special religious worship services
• Special religious observances of the faith group
• Religious education
• National commemorative services
• Interfaith services
• Meditation services
• Religious literature distribution
• Outside religious group participation
• Self study religious courses
• Speech forums
• Service projects
• Religious interest groups
• Religious societies and organization
• Participation in community betterment programs

Religious artifacts are those items which American Indians wear on religious/ceremonial occasions and include their tribal colors and totems. These items may include: Choker, Eagle Feathers, Headbands, Wristbands, and/or Medicine Bags. These religious artifacts are not to be confused with items worn strictly for ornamental reasons.

For questions regarding religious services or artifacts, contact the Institution’s Community Partnership Manager. Attached is a link to the telephone numbers for the Community Partnership Managers.

Yes, any incarcerated person who claims to require a religious diet shall be responsible for completing a CDCR Form 3030-A, Religious Diet Request and submitting it to the appropriate institution’s Chaplain. The Chaplain shall interview the incarcerated person to explain the two religious diets options (including what the meals consist of) and determine the incarcerated person’s religious diet program eligibility. There are two distinct religious diet options: 1) Vegetarian and 2) Jewish Kosher. Medical diets shall take precedence over religious diets.

As soon as an individual incarcerated person becomes aware of a potential safety concern, they should alert staff. Any incarcerated person who staff believes are likely to do serious injury to one another if given the opportunity may be considered enemies. There can be confidential and/or known enemies listed in the incarcerated person’s file that can affect where an individual is placed. These listings shall contain supporting, detailed documentation elsewhere in their central file. Each enemy listing is reviewed, updated and considered in the transfer, placement and case management of each individual. Any information regarding an incarcerated person/parolee which is or may be critical to the safety of persons inside or outside an institution shall be documented (CCR 3378, DOM 61020.3, 61020.3.4).

If an incarcerated person has a problem regarding a condition, decision, action, policy, rule, or practice within CDCR and can demonstrate it as having an adverse effect upon his/her welfare, he/she may file a grievance. CDCR encourages the incarcerated person to try and resolve problems at the lowest level possible by communicating with the appropriate staff. Sometimes more than not the problem can be resolved at this informal level. However, if this does not work the incarcerated person may continue with a formal appeal. The appeal system was created to have an incarcerated person’s concerns resolved in a timely manner therefore the appeal must be filed in a timely manner and the time frames for appeals are delineated in Title 15 Section 3481.

You cannot do this. The incarcerated person must use the staff complaint procedure as outlined in Title 15 Section 3481. Again, encouraging the incarcerated person to do so encourages responsibility and accountability.

If the issue is concerning something that has directly happened to you and rises to the level of potential staff misconduct, you can file a Citizen’s Complaint form stating your concerns. You can mail the complaint to the Warden at the prison or directly to the Associate Director of the Mission the prison falls under.

The incarcerated person is responsible for filing his/her/their complaint via communication with staff first and if the problem remains unresolved the incarcerated person can then file an appeal at the formal level. Putting this responsibility on the inmate encourages communication, develops rapport with the staff, and fosters accountability.

If you have concerns regarding something that is negatively affecting the incarcerated person, please encourage them to handle it at the institutional level. It is generally easier for the incarcerated person to obtain information and follow the process than it is for a member of the public. Have the incarcerated person send you copies of all documentation relating to the issue so you have all the facts. Monitor the issue but allow time for the process to work (Note: If an INMATE/PAROLEE 602 grievance/appeal is in process and has not been responded to through the 2nd level of Review, you should continue to wait until that process is completed) At that time, if you feel that additional attention is needed, you can then contact the institution directly in writing as written documentation provides a chronological outline of the issue and is important when showing prior attempts to resolve the concern. State your concerns and the attempts that have been made to resolve the issue.

If all attempts to resolve the issue at the local level have been exhausted, you can then write (recommended) or call (should be only in emergent situations) to the next level/Associate Director of that specific institution. Mailing address (Note specific Mission): California Department of Corrections & Rehabilitation, Division of Adult Institutions, 1515 “S” Street, Sacramento, CA 95811.