Chapter 4 – Information Technology

The California Department of Corrections and Rehabilitation (CDCRCalifornia Department of Corrections and Rehabilitation or the department) shall maintain Information Technology (ITInformation Technology) equipment in accordance with State requirements and in ways that maximize the operating efficiency of the equipment while minimizing equipment failure and down time. Furthermore, ITInformation Technology equipment maintenance shall be performed by State personnel, or performed by maintenance service organizations in the private sector whose services are acquired through the Department Operations Manual (DOMDepartment Operations Manual), Chapter to the State Contracting Manual (SCM) Vol. 2 and Department Operations Manual (DOMDepartment Operations Manual), Chapter 4, Article 14. Specific criteria for ITInformation Technology equipment maintenance services shall be defined and applied in the development of procurement specifications. ITInformation Technology equipment maintenance policies and guidelines shall be applied in determining appropriate maintenance coverage for ITInformation Technology equipment installed throughout the department.

The purpose of this section is to specify that ITInformation Technology equipment maintenance shall be performed as required by State Administrative Manual (SAMState Administrative Manual) sections 5001 and 5010.

Maintenance coverage for ITInformation Technology equipment is the responsibility of the department ITInformation Technology personnel or designee at the user location. Funding for maintenance coverage is the responsibility of the division, facility, or parole region that is procuring the equipment.

Acquisition of ITInformation Technology equipment maintenance services is conducted through the State’s procurement process. ITInformation Technology goods and services procurement follows all guidelines established by the Department of General Services (DGSDepartment of General Services).

The Chief Information Officer (CIO) or designee shall be responsible for ensuring the contents of this Article are kept current and accurate.