Department of Corrections and Rehabilitation - Operations Manual

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Chapter 4 – Information Technology

Article 39 – Social Media Policy

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47120.3 Policy

  • The following are the policy requirements for the management and use of social media.

    • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) Authorized Content Managers

      • Content managers authorized to represent the Department on social media are limited to the following:

        • The Office of Public and Employee Communications (OPECOffice of Public and Employee Communications) for CDCRCalifornia Department of Corrections and Rehabilitation and CCHCS

        • CALPIACalifornia Prison Industry Authority (formerly PIA) designee(s)

      • Authorized content managers shall ensure that an auditable record of all postings and modifications to social media content are retained subject to Department data retention policies.

      • Accessing social media, including but not limited to, viewing and managing content through the CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) network requires approval through the established Workgroup Computing Policy. This policy and related forms can be found in Department Operations Manual (DOMDepartment Operations Manual) Chapter 4, Article 41.

    • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) Acceptable Use

      • Access to social media available through the Department network is provided for official business.

      • Posting of any content on behalf of the Department must be approved by the OPECOffice of Public and Employee Communications or CALPIACalifornia Prison Industry Authority (formerly PIA) designee.

    • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) Unacceptable Use

      • As with other forms of communications, employees’ use of social media should comply with CDCRCalifornia Department of Corrections and Rehabilitation’s Code of Conduct as found in DOMDepartment Operations Manual Chapter 3, Article 22, Section 33030.3. Using social media in an unacceptable manner through CDCRCalifornia Department of Corrections and Rehabilitation assets may result in the loss of access to social media through the CDCRCalifornia Department of Corrections and Rehabilitation network, disciplinary action, or both.  Unacceptable use of social media includes, but is not limited to, the following:

        • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) personnel shall not post social media content on behalf of CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA), unless specifically authorized by the OPECOffice of Public and Employee Communications or CALPIACalifornia Prison Industry Authority (formerly PIA) designee.

        • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) personnel shall not create social media accounts that mislead the public that content posted is on behalf of CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA), including the use of CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) images or logos.

        • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) personnel shall not use State-issued assets to post material that could discredit the reputation of the Department or its agents.

        • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) personnel shall not post or release personnel, contractor, offender, victim or their family’s private, confidential, sensitive or other protected information under state or federal law, including, but not limited to, CDCRCalifornia Department of Corrections and Rehabilitation intellectual property on social media unless explicitly authorized by OPECOffice of Public and Employee Communications or CALPIACalifornia Prison Industry Authority (formerly PIA) designee, whether or not the post of such information is from State-issued equipment or device or an individual’s personal equipment or personal device.

        • CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) personnel shall not utilize tools or techniques to spoof, masquerade, or assume another current or former CDCRCalifornia Department of Corrections and Rehabilitation / CCHCS / CALPIACalifornia Prison Industry Authority (formerly PIA) identity including business units and individual personnel except for legitimate law enforcement purposes.

        • Use of social media shall not be conducted in a manner that undermines the privacy, safety and security of personnel, contractors, offenders, victims, or families thereof.