Chapter 5 – Adult Custody and Security Operations

54090.1 Policy

• It shall be Department policy to facilitate communication between staff and inmates and parolees via a written request process. Effective communication is essential to the orderly management of correctional settings as well as the success of prison, parole supervision, and rehabilitation programs. For that reason, the Department promotes constant communication between staff and inmates and parolees. Normally, when requesting items or service, the use of informal means of communication is encouraged for timely resolution of requests. When it is useful or necessary to document these attempts however, the provisions of this article shall afford inmates and parolees a means for so doing.