Article 37 – Work Week Groups and Work Hours
85030.12 Emergencies/Call‑Back
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A parole agent is not precluded from responding to an emergency in a timely manner if neither the unit supervisor nor the AODAdministrative Officer of the Day can be contacted. If this occurs, the parole agent is expected to respond to the emergency and report the circumstances to the appropriate person in his or her chain of command as soon as possible.
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If the parole agent is requested to respond to an emergency or suffers any other work before arriving at the office, at the field contact location, or when traveling for the period of time that it usually takes him or her to get to the office, the parole agent’s work day shall start at the moment that he or she suffers the work.
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Additionally, while off-duty, should a parole agent need to respond in-person to an emergency or call from a local law enforcement agency, the parole agent shall receive a minimum of four hours of call-back time and shall be compensated in accordance with current provisions of the MOUMemorandum Of Understanding for BU 6.