Department of Corrections and Rehabilitation - Operations Manual

Chapter 1 – General Administration

Article 12 – Telephone, Facsimiles, and Cellular Type Telephones

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12070.6 Inmate Access to all State Issued Telephones

  • Safeguards shall be implemented to ensure that inmates do not have access to any State issued telephones with the capability of placing/receiving outside calls. These safeguards may include, but are not limited to:

    • Locking rooms that contain telephones.

    • Using locking devices on telephones.

    • Unplugging telephones and removing them from inmate accessed locations.

    • Disconnecting telephone extensions from switchboards.

  • State maintained facility telephone lines that have outside capabilities and which are accessible to inmates (to include residences on facility grounds) shall pass through facility switchboards.

    • Switchboard operators shall ensure that a State employee is answering at a given location by requesting name identification.

    • Inmates shall be required to answer a phone by saying, “inmate (name).”