Chapter 1 – General Administration

13010.7 General Inquiries

• Requests for information shall be given prompt attention. Inquiries addressed to a specific facility requesting information about the history or operation of a facility may be answered by the facility. However, if clarification regarding the communication or a matter of policy is involved, seek the assistance of the Assistant Secretary, Communications, or their designee in OPECOffice of Public and Employee Communications. 

• Unusual or repeated inquiries or letters shall be reported to the Assistant Secretary, Communications or designee. Requests for information about CDCRCalifornia Department of Corrections and Rehabilitation issues, requests involving other segments of the CDCRCalifornia Department of Corrections and Rehabilitation, or requests from other State agencies shall be referred for reply to the Assistant Secretary, Communications, or their designee in OPECOffice of Public and Employee Communications. Requests for public records shall be processed in accordance with DOMDepartment Operations Manual, Chapter 1, Article 16.