Chapter 1 – General Administration

13020.9 Facility Activities

• Wardens or RPAs, through the facility/regional CRMs and PIOs, shall coordinate all facility/regional activities which are a part of this section unless those responsibilities have been designated as the sole responsibility of the Warden or RPARegional Parole Administrator by statute or regulation.

• Citizens Advisory Committee

  • Each facility/parole region shall organize a Citizens Advisory Committee whose primary objective shall be to promote communications between the facility/region and the community. The role and function of these committees are further defined in DOMDepartment Operations Manual Chapter 10, Article 9.

  • Positive programs to maintain premises well-kept and attractive shall be followed.

  • Reputable citizens of the community shall be encouraged to come to the facility. Good community relations cannot exist when the facility is a place of mystery, set apart from the community.

  • Reception of visitors shall be cordial and businesslike. Employees shall be courteous, pleasant, neat, helpful, and efficient.

  • Appropriate, identifiable parking shall be provided for visitors where possible. In the planning of any event expected to attract large numbers of visitors, adequate parking space shall be arranged.

  • The parking area shall be supervised. If the event may cause traffic problems off the grounds, the CHPCalifornia Highway Patrol and/or other appropriate agencies shall be notified in advance.

  • Employees shall not act as traffic officers on highways off Department property.

  • Employees shall be sensitive to possible misunderstandings by visitors. Where the possibility of misunderstandings exist, care shall be taken that an adequate explanation is made. Employees regularly meeting the public, conducting tours, or escorting groups shall make a particular effort to stay informed in order to make an effective presentation and provide accurate, complete answers to questions.