Chapter 1 – General Administration

The Data Center provides technical services required to operate and maintain the CDCRCalifornia Department of Corrections and Rehabilitation computing resources. The objective of the Data Center is to maximize the availability, reliability, manageability, interoperability, and performance of the CDCRCalifornia Department of Corrections and Rehabilitation information systems. The Data Center is responsible for purchase and installation of computer hardware, maintaining system software, creating and maintaining CDCRCalifornia Department of Corrections and Rehabilitation databases, managing system security, operating headquarters mainframe and mini-computers, and implementing and managing local-area and wide-area networks. The Data Center also provides 24 hour, 7 day-a-week customer support including help desk services. The Data Center provides desktop support for headquarters’ users and assists and coordinates activities with field staff.

Within the Data Center, the System Administration Unit (SAU) performs systems engineering and analysis to ensure that technologies employed in building CDCRCalifornia Department of Corrections and Rehabilitation strategic systems operate effectively as an integrated whole. To provide a common data architecture for CDCRCalifornia Department of Corrections and Rehabilitation systems, the SAU manages the creating and maintenance of a comprehensive, department wide data model upon which CDCRCalifornia Department of Corrections and Rehabilitation strategic systems can be built. The SAU ensures that CDCRCalifornia Department of Corrections and Rehabilitation information systems are built in a manner that allows integration of new technologies to support the mission and objectives of the CDCRCalifornia Department of Corrections and Rehabilitation. The SAU also ensures conformance to industry standards to allow CDCRCalifornia Department of Corrections and Rehabilitation systems to share essential information internally within the CDCRCalifornia Department of Corrections and Rehabilitation and with external entities in a secure and error free manner. The SAU also supports information technology architecture planning, review, and decision making processes.

The Data Center provides the liaison function for the Department with the Teale Data Center and Hawkins Data Center.

The Director of Enterprise Information Services (EISEnterprise Information Services (formerly Information Services Division)) reports to the Undersecretary for Administration and Offender Services. The Director of EISEnterprise Information Services (formerly Information Services Division) has supervisory responsibility for the following:

Enterprise Information Services

• Under the direction of the Agency Information Officer, the mission of the EISEnterprise Information Services (formerly Information Services Division) is to facilitate the accomplishment of departmental goals through automation by the design, development, ongoing operation, security, and maintenance of information technology (ITInformation Technology) systems.

• EISEnterprise Information Services (formerly Information Services Division) develops and implements all new and existing CDCRCalifornia Department of Corrections and Rehabilitation ITInformation Technology systems. EISEnterprise Information Services (formerly Information Services Division) responsibilities include:

  • Installing computer hardware/software; providing customer access to CDCRCalifornia Department of Corrections and Rehabilitation data.

  • Assisting in the justification of new ITInformation Technology.

  • Acting as consultants on the most complex technology issues.

  • Ensuring that CDCRCalifornia Department of Corrections and Rehabilitation complies with all oversight and procurement rules and regulations.

  • Partnering with program areas to implement ITInformation Technology as a business solution where appropriate.

  • Working with Information Security Officer to ensure the safety and integrity of all data and ITInformation Technology.

  • Setting departmental standards for hardware and software.

  • Providing support and direction to all departmental PCPenal Code coordinators.

The Applications Development and Maintenance Section (ADAMS) is responsible for the development and support of quality, automated applications that meet the business needs of the CDCRCalifornia Department of Corrections and Rehabilitation. ADAMS serves CDCRCalifornia Department of Corrections and Rehabilitation staff and other authorized entities by promoting the effective management of, and access to, CDCRCalifornia Department of Corrections and Rehabilitation-related information. ADAMS is primarily responsible for the analysis, design, development, implementation, and maintenance of CDR information systems as well as providing customer training and ongoing application support.

Additionally, ADAMS provides assistance in the assessment of automation needs by working directly with the program areas in the development of new system requirements, Information Systems Budget Concept Statements, Feasibility Study Reports (FSRs), Special Project Reports (SPRs), Post-Implementation Evaluation Reports (PIERS), Information Technology Procurement Plans (ITPPs), procurement strategies (requests for proposals or alternative procurements), procurement evaluations, contract negotiations, contract initiation, and contract management.

The Parole Automation System (PAS) is responsible for the development and support of quality automated applications that meet the business needs of the DAPODivision of Adult Parole Operations (formerly P&CSD). PAS serves the DAPODivision of Adult Parole Operations (formerly P&CSD), other CDR staff and other authorized entities by promoting the effective management of, and access to, information on the parolee population throughout the State. PAS is primarily responsible for the analysis, design, development, implementation, and maintenance of all parolee related information systems, as well as, providing customer training and ongoing application support.

Additionally, PAS provides assistance in the assessment of automation needs by working directly with the DAPODivision of Adult Parole Operations (formerly P&CSD) program area in the development of new system requirements, Information Systems Budget Concept Statements, FSRs, SPRs, PIERS, ITPPs, requests for proposals or alternative procurements, procurement evaluations, contract negotiations, contract initiation, and contract management.

The Project Management Office (PMO) provides guidance and assistance to CDCRCalifornia Department of Corrections and Rehabilitation staff starting new ITInformation Technology projects designed to solve problems and improve operations. This includes providing guidance in the development of project concept proposals, feasibility studies, and other documentation required to obtain approval of any ITInformation Technology project. PMO maintains CDCRCalifornia Department of Corrections and Rehabilitation standards regarding the quality and format of FSRFeasibility Study Reports. These standards are consistent with statewide standards for FSRs. PMO reviews and approves FSRs to ensure they satisfy statewide and CDCRCalifornia Department of Corrections and Rehabilitation standards and requirements. The PMO is the CDCRCalifornia Department of Corrections and Rehabilitation liaison to the control agencies regarding project initiation matters. The PMO is responsible for tracking all approved projects and ensuring that all projects comply with State reporting requirements. Functional support, assistance, and direction are provided to the Information System Analysts on all system related issues by the Applications Systems Section. PMO is also responsible for coordinating and supporting the ongoing development of the CDCRCalifornia Department of Corrections and Rehabilitation Strategic Information Systems Plan.

PMO provides functional support to the ongoing operations of the Information Technology Executive Committee (ITEC). PMO responsibilities include:

• Coordinating ITEC meeting agendas.

• Coordinating the review of proposed information systems and furnishing recommendations for ITEC review.

• Preparing periodic updates for the ITEC on the CDCRCalifornia Department of Corrections and Rehabilitation automation efforts.

• Developing, coordinating, and participating in presentations to the committee that address current ITInformation Technology issues.

• Coordinating the review of ITInformation Technology concepts to ensure compliance and consonance with CDCRCalifornia Department of Corrections and Rehabilitation policies and the AIMS.

• Recording the actions and decisions of the ITEC for distribution to appropriate CDCRCalifornia Department of Corrections and Rehabilitation staff.

PMO is responsible for administering and coordinating the CDCRCalifornia Department of Corrections and Rehabilitation Workgroup Computer Policy. The Workgroup Computing Coordinator (WCCWorkgroup Computing Coordinator) resides in PMO. The WCCWorkgroup Computing Coordinator responsibilities include:

• Ensuring that workgroup computing hardware and software requests comply with the CDCRCalifornia Department of Corrections and Rehabilitation and control agency policy requirements.

• Preparing the appropriate certification documents for workgroup computing procurements.

• Providing assistance in the completion of workgroup computing requests.

• Maintaining the CDCRCalifornia Department of Corrections and Rehabilitation workgroup computing policy and modem policy as well as related equipment request forms for distribution to CDCRCalifornia Department of Corrections and Rehabilitation staff.

• Overseeing the personal computer PIERPost Implementation Evaluation Report process.

• Maintaining the CDCRCalifornia Department of Corrections and Rehabilitation personal computer equipment inventory.

• Maintaining a record of all personal computer procurements, including those justified through the use of a FSRFeasibility Study Reports, the CDCRCalifornia Department of Corrections and Rehabilitation internal summary fact sheet, or the approved workgroup computing policy.

ITEC-Support Unit (SU) responsibilities include:

• Coordinateing ITEC Committee meetings and disseminate information from these meetings.

• Coordinateing review of proposed information systems.

• Preparing annual updates for the cabinet on all CDCRCalifornia Department of Corrections and Rehabilitation automation efforts for the current year and strategic planning for the coming year.

• Developing, coordinating, and participating in presentations for the ITEC committee addressing current technical innovations.

• Coordinating the review of Information Systems concepts to ensure compliance and consonance with the budget cycle.

In its role as WCCWorkgroup Computing Coordinator, the ITEC-SU ensures that requests for microcomputer commodities comply with the CDCRCalifornia Department of Corrections and Rehabilitation and control agency policy requirements; prepares the appropriate procurement certification documents; provides assistance in the completion of workgroup computing equipment requests; maintains the CDCRCalifornia Department of Corrections and Rehabilitation workgroup computing policy, modem policy, and related equipment request forms for distribution to CDCRCalifornia Department of Corrections and Rehabilitation staff; and tracks the CDCRCalifornia Department of Corrections and Rehabilitation microcomputer commodity inventory.

The ITInformation Technology Planning Section plans for the efficient and effective use of ITInformation Technology resources as required by the SAMState Administrative Manual. Specifically, SAMState Administrative Manual 4819.31 requires each State agency to:

• Establish and maintain an operational recovery plan so that it will be able to protect its information assets in the event of a disaster or serious disruption to its operations, and annually certify to the DOFDepartment Of Finance that it’s plan complies with SAMState Administrative Manual 4843-4845.

• Establish an ongoing information management strategic planning process to support the accomplishment of it’s overall business strategy (i.e., it‘s strategy to carry out it‘s programmatic mission) and submit it‘s strategic plan to Department of Information Technology for approval. See SAMState Administrative Manual 4900.2.

• Adopt standards for an agency information technology infrastructure and ensure that new acquisitions or developments involving information technology are consistent with those standards. See SAMState Administrative Manual 4900.1.

These externally required planning functions are consolidated in the EISEnterprise Information Services (formerly Information Services Division) ITInformation Technology Planning Section. Consolidating these ITInformation Technology planning functions removes barriers that would limit consistency and coherence in CDCRCalifornia Department of Corrections and Rehabilitation ITInformation Technology planning and enables the CDCRCalifornia Department of Corrections and Rehabilitation to present a clear, consistent ITInformation Technology strategy to external oversight agencies.

The Information Security Office is responsible for the overall security of CDCRCalifornia Department of Corrections and Rehabilitation information systems. In accordance with GCGovernment Code 1171 and SAMState Administrative Manual 4840.2, the CDCRCalifornia Department of Corrections and Rehabilitation has designated an Information Security Officer. The function is organizationally placed in this Division.

The Director, EISEnterprise Information Services (formerly Information Services Division) or their designee is responsible for ensuring that the content of this Article is current and accurate.

GCGovernment Code § 1171.

CCRCalifornia Code of Regulations 15 (3).

SAMState Administrative Manual §§ 4819.31, 4840.2, 4843-4845, 4900.1.