Chapter 1 – General Administration

16000.1 Data Center

• The Data Center provides technical services required to operate and maintain the CDCRCalifornia Department of Corrections and Rehabilitation computing resources. The objective of the Data Center is to maximize the availability, reliability, manageability, interoperability, and performance of the CDCRCalifornia Department of Corrections and Rehabilitation information systems. The Data Center is responsible for purchase and installation of computer hardware, maintaining system software, creating and maintaining CDCRCalifornia Department of Corrections and Rehabilitation databases, managing system security, operating headquarters mainframe and mini-computers, and implementing and managing local-area and wide-area networks. The Data Center also provides 24 hour, 7 day-a-week customer support including help desk services. The Data Center provides desktop support for headquarters’ users and assists and coordinates activities with field staff.

• Within the Data Center, the System Administration Unit (SAU) performs systems engineering and analysis to ensure that technologies employed in building CDCRCalifornia Department of Corrections and Rehabilitation strategic systems operate effectively as an integrated whole. To provide a common data architecture for CDCRCalifornia Department of Corrections and Rehabilitation systems, the SAU manages the creating and maintenance of a comprehensive, department wide data model upon which CDCRCalifornia Department of Corrections and Rehabilitation strategic systems can be built. The SAU ensures that CDCRCalifornia Department of Corrections and Rehabilitation information systems are built in a manner that allows integration of new technologies to support the mission and objectives of the CDCRCalifornia Department of Corrections and Rehabilitation. The SAU also ensures conformance to industry standards to allow CDCRCalifornia Department of Corrections and Rehabilitation systems to share essential information internally within the CDCRCalifornia Department of Corrections and Rehabilitation and with external entities in a secure and error free manner. The SAU also supports information technology architecture planning, review, and decision making processes.

• The Data Center provides the liaison function for the Department with the Teale Data Center and Hawkins Data Center.