Chapter 3 – Personnel, Training, and Employee Relations

31130.4.1 Biennial Language Survey

• The Dymally-Alatorre Bilingual Services Act (Act), Government Code 7290-7299.8 et seq., requires each State agency conduct a survey of each of its local offices to determine the following:

  • The number of public contact positions in each local office or facility.

  • The number of bilingual employees in public contact positions and the language they speak other than English.

  • The number and percent of non-English speaking persons served by incumbents in public contact positions in each local office or facility broken down by native languages.

  • The number of anticipated vacancies in public contact positions over the following year.

  • Whether the use of other available options, including contracted telephone-based interpretation services, in addition to bilingual staff in public contact positions, is serving the language need of non-English speaking clientele.

  • A listing of all written materials required to be translated pursuant to GCGovernment Code 7295.4 et seq., identifying which have been translated and languages into which they have been translated.

  • The number of additional qualified bilingual public contact staff, if any, needed at each local office to comply with the Act.

  • Any other relevant information requested by the SPBState Personnel Board (see CalHR).

• The survey results shall be reported on forms provided by the SPBState Personnel Board (see CalHR) and is due to the SPBState Personnel Board (see CalHR) no later than October 1 of each even numbered year.