Chapter 3 – Personnel, Training, and Employee Relations

33060.17.1 Equipment Malfunction, Connectivity or Software Issues

• In the event of equipment, connectivity, or software malfunctions, telework employees shall notify the manager or supervisor immediately to discuss alternative work assignments (Refer to 33060.12).

• Managers or supervisors shall determine if equipment, connectivity, or software downtime warrants having telework employees report to their office based on root cause of issue, estimated time to repair, travel time and distance to the office (Refer to 33060.13).

• Telework employees are responsible for returning malfunctioning or damaged state‑issued equipment and assets to their office for repair (Refer to 33060.12). Managers or supervisors shall determine if travel time and distance to do so outweigh cost to ship the equipment and coordinate equipment return with ITInformation Technology.

• The CDCRCalifornia Department of Corrections and Rehabilitation/CCHCS ITInformation Technology Help Desks shall provide support via telephone to assist telework employees with state-issued equipment and remote desktop service.