Chapter 4 – Information Technology

44030.3 Post‑implementation Evaluation Report (PIER) General Information

• A post-implementation assessment shall be carried out by the Department following the completion of each information technology project. No project is considered complete until the report of that assessment, the Post-implementation Evaluation Report (PIERPost Implementation Evaluation Report), has been approved by OITOffice of Information Technology or the Department Director, as specified in OITOffice of Information Technology’s response to the Department’s IMAPInformation Management Annual Plan and in accordance with SAMState Administrative Manual 4819.36 and 4941. Approval of a PIERPost Implementation Evaluation Report by OITOffice of Information Technology or The Director, as required, terminates project reporting requirements.

• The post-implementation assessment shall be conducted after the new information technology capability has been operational for a sufficient period of time to allow its benefits and costs to be accurately assessed. Initial operational problems shall have been resolved and sufficient experience and data shall have been accumulated to determine whether the project met the proposed objectives, was completed within the anticipated time and budgetary constraints, and achieved the proposed benefits. The optimum time after implementation to conduct the assessment depends upon the nature of the project. Six months after implementation is typical. The assessment shall be completed within two years of implementation of the information technology capability.

• The required content for a PIERPost Implementation Evaluation Report is defined in SAMState Administrative Manual Section 4947.2. The format and content of the PIERPost Implementation Evaluation Report Transmittal Letter for each nondelegated project shall conform to the standard format shown in SAMState Administrative Manual 4947, Illustration 1. The format and content of the Transmittal Letter for each delegated project requiring submission of the PIERPost Implementation Evaluation Report to OITOffice of Information Technology shall conform to the standard format shown in SAMState Administrative Manual 4947, Illustration 2.