Chapter 4 – Information Technology

46020.1 Policy

• The California Department of Corrections and Rehabilitation (CDCRCalifornia Department of Corrections and Rehabilitation or the department) shall maintain Information Technology (ITInformation Technology) equipment in accordance with State requirements and in ways that maximize the operating efficiency of the equipment while minimizing equipment failure and down time. Furthermore, ITInformation Technology equipment maintenance shall be performed by State personnel, or performed by maintenance service organizations in the private sector whose services are acquired through the Department Operations Manual (DOMDepartment Operations Manual), Chapter to the State Contracting Manual (SCM) Vol. 2 and Department Operations Manual (DOMDepartment Operations Manual), Chapter 4, Article 14. Specific criteria for ITInformation Technology equipment maintenance services shall be defined and applied in the development of procurement specifications. ITInformation Technology equipment maintenance policies and guidelines shall be applied in determining appropriate maintenance coverage for ITInformation Technology equipment installed throughout the department.