Chapter 4 – Information Technology

46030.6 Roles and Responsibilities

• EISEnterprise Information Services (formerly Information Services Division) is responsible for:

  • ITInformation Technology development and enforcement standards.

  • ITInformation Technology assets and service procurement approval.

  • ITInformation Technology inventory control.

  • ITInformation Technology refresh deployment and configuration.

  • Configuration and management of ITInformation Technology assets.

  • ITInformation Technology security standards.

  • ITInformation Technology customer support for CDCRCalifornia Department of Corrections and Rehabilitation employees.

    • Direct ITInformation Technology customer support is not provided by EISEnterprise Information Services (formerly Information Services Division) staff to incarcerated persons. However, instructors or other CDCRCalifornia Department of Corrections and Rehabilitation staff may request and receive support for ITInformation Technology services and assets used by the incarcerated population.

• CDCRCalifornia Department of Corrections and Rehabilitation divisions are responsible for:

  • Identification of business needs and expected outcomes from ITInformation Technology services and systems.

  • Funding procurements for ITInformation Technology assets needed for the division’s specific efforts and projects.

    • Exceptions may occur where a Budget Change Proposal (BCPBudget Change Proposal) may be the funding source initiated by EISEnterprise Information Services (formerly Information Services Division) on behalf of the department for ITInformation Technology services and assets.

      • Fair Share may be a funding source based on prior negotiation and addition of the asset type to the Fair Share yearly allotments as approved by EISEnterprise Information Services (formerly Information Services Division), the Budget Management Branch (BMBBudget Management Branch), and appropriate department stakeholders.

      • Replacement of damaged equipment due to negligence.

        • If ITInformation Technology equipment is damaged due to negligence of the division/site to maintain a clean and controlled environment (e.g. water damage from a leaking roof, water damage from pipe bursts, local staff damage due to mishandling, electrical damage to facility wiring, etc.) replacement of the damaged equipment will be the responsibility of the division/site.

• Third parties are responsible for:

  • Procurement of department-approved ITInformation Technology assets and services including initial maintenance and licensing for deployment.

    • Ongoing maintenance and licensing should be included, when possible, for the length of the third-party engagement with CDCRCalifornia Department of Corrections and Rehabilitation.

  • Providing logging data capture and storage for reporting on request.

    • 90 days of logs minimum for third party managed services.