Department of Corrections and Rehabilitation - Operations Manual

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Chapter 4 – Information Technology

Article 5 – IT Standards

Revised April 9, 2002

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42020.4.6 Operation and Maintenance Phase

  • The Operation and Maintenance Phase is the period of time in the life cycle during which a software product is used in its operational environment, monitored for satisfactory performance, and modified as necessary to correct problems or respond to changing requirements. The Post Implementation Evaluation Report (PIERPost Implementation Evaluation Report) is completed during this phase.