Department of Corrections and Rehabilitation - Operations Manual

Chapter 5 – Adult Custody and Security Operations

Article 21 – Inmate Use of Telephones

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52060.11 Telephone Branding

  • Whenever an inmate makes a telephone call on an inmate telephone, the call may have an announcement before and at random intervals during the call. This announcement is known as branding and consists of the following:

  • Before the call the following may be heard by both the inmate and the person called:

  • This is the operator. I have a collect call from (inmate name), at a California correctional facility. This call and your number will be recorded. To deny charges, hang up now. To accept charges, press 5 now.

  • At random intervals during the call the following may be heard by both the inmate and the person called:

  • This recorded call is from an inmate at a California correctional facility.