Department of Corrections and Rehabilitation - Operations Manual

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Chapter 5 – Adult Custody and Security Operations

Article 21 – Inmate Use of Telephones

Revised February 29, 2008

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52060.14 Devices and Taping Capabilities

  • Telephone monitoring devices shall be utilized whenever the telephones are in use. Taping capabilities shall be used as needed by monitors.

  • If staff believes that illegal activities will transpire over the telephone during a particular call, that call shall be recorded.

  • Monitors shall terminate all inmate calls regarding:

    • Drug trafficking.

    • Proposed or actual violence.

    • Any information adversely affecting the operation, safety, or security of the facility, transportation actions, the CDC, or its employees.

    • Calls exceeding 15 minutes.

    • Disrespectful comments and/or obscenities directed towards the telephone employee (operator).

    • Monitors shall immediately report to the watch commander any information adversely affecting the security or safety of the institution/facility.