Chapter 5 – Adult Custody and Security Operations

52060.4 Public Telephone Access

• Each institution/facility shall provide public telephones for the use of general population inmates to make personal calls.

• Each institution/facility shall also provide Telecommunication Device for the Deaf (TDDTelecommunications Device for the Deaf) telephones for use by inmates with a documented severe hearing impairment for personal, emergency, and confidential calls. The TDDTelecommunications Device for the Deaf telephone calls are subject to the same policies and procedures as are in place for telephone calls for general population inmates with the following exceptions.

  • Extended time shall be scheduled for these calls due to the time delay which results from the TDDTelecommunications Device for the Deaf relay process.

  • TDDTelecommunications Device for the Deaf telephones may be necessary to provide accommodations for inmates and their callers with disabilities.

• The institution/facility shall ensure effective telephone communication for inmates with disabilities and/or the disabled person(s) with whom they are communicating.