Chapter 5 – Adult Custody and Security Operations

54010.29 Complaints from Recipients of Inmate Mail

• If the receiver of any mail, confidential or non-confidential, directs a written complaint to the Department administration or to institution/facility officials, consideration shall be given to any reasonable remedy sought by the individual. This may include discussion of the complaint with the inmate in an attempt to resolve the matter, reading of all mail, including confidential mail addressed to the individual, and either disallowing only that which appears to perpetuate the problem, or disallowing all mail to the individual. Complaints and requests for action which would, if approved, restrict an inmate’s correspondence, and any action taken in response to such complaints or requests shall be fully documented via CDC Form 128 B, Chrono-General. The inmate shall receive a copy of the documentation and the original shall be placed in the inmate’s C-file. An exception to the prohibition contained in Section 54010.12 against placing copies of an inmate’s personal correspondence in the inmate’s C-file may be made under the circumstances described herein.