Chapter 5 – Adult Custody and Security Operations

54090.4 Written Request Process

• Inmates and parolees may request interviews with staff and/or request items and services via a CDCRCalifornia Department of Corrections and Rehabilitation Form 22, Inmate/Parolee Request for Interview, Item or Service. This form has been redesigned to achieve expanded non-conflictive communication objectives. Timely resolution of many routine matters will be achieved through application of the processes and practices set forth in this article and henceforth applied uniformly toward that end.

  • The written request process may be used when the inmate or parolee seeks a response to an issue related to his or her confinement or parole.

  • This process is not intended to preclude or inhibit inmates or parolees from engaging in verbal communication and making verbal requests to staff outside of the written request process.

  • Inmates and parolees shall be considerate in the use of this process, making allowance for staff who are otherwise occupied by submitting their requests reasonably and in a manner not to interfere or delay a peace officer in performance of his or her duties.

  • Staff must accept and respond to the written request unless otherwise occupied in duties which require their full attention. Under such circumstances staff can advise the inmate of alternative submittal options.

  • Staff shall attempt to resolve inmate and/or parolee issues expeditiously, whether brought to their attention verbally or in writing.

  • All communication on the request form should be polite, professional, and to the point.

  • Misuse or abuse of the form may be noted in staff responses to facilitate appropriate use of the form.