Chapter 5 – Adult Custody and Security Operations

54100.13.1 First Level

• All appeals shall be initially filed and screened at the first level unless the first level is otherwise waived. In the institution, the appeals coordinator shall determine the nature of the problem and assign the appeal to the appropriate division head. In the parole division, the regional appeals coordinator shall determine the nature of the problem and assign the appeal to the appropriate administrator. The appeal issue shall be reviewed, the appellant interviewed (see DOMDepartment Operations Manual §54100.14), and a response prepared for the division head’s review and signed approval. If the appeal is denied at first level, it then may be appealed at the second level.

• First Level Bypass

  • The appeals coordinator may bypass the first level for appeals of:

    • A policy, procedure, or practice implemented by the institution head.

    • A policy, procedure, practice or rule implemented by the Department.

    • An issue that cannot be resolved at the division head’s level.

    • Serious disciplinary infractions.