Department of Corrections and Rehabilitation - Operations Manual

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Chapter 1 – General Administration

Article 4 – California Prison Industry Authority

Revised October 6, 1993

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11040.13.3 Customer Services Branch

  • The Customer Services Branch processes all incoming purchase orders and provides liaison between the customer, CALPIACalifornia Prison Industry Authority (formerly PIA) operations, and the facility factories as well as enhances public relations.